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- Tasks: Assist customers, manage tills, and ensure a smooth store operation.
- Company: Join Boots, a leading retailer committed to inclusivity and customer care.
- Benefits: Enjoy flexible working options, employee discounts, and a supportive work environment.
- Why this job: Gain valuable experience in a dynamic role while making a positive impact on customers.
- Qualifications: No prior experience needed; just a passion for customer service and teamwork.
- Other info: Full training provided, with opportunities for career growth and development.
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The hourly rate for this role is £12.40 and up to £13.85 across selected locations. The hourly rate will increase after 6 months in role.
Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge. This could be the start of a new career with us.
About the role
You will work onsite and report to the Assistant or Store Manager. Your role could involve helping at the tills, advising customers, or working in our back shop. You will also:
- Help our customers and put them at ease; listen to their needs, answer questions, provide advice on our products, recommend items, or offer a shopping basket — the little things make a big difference.
- Promote our in-store offers and schemes to provide the best experience for our customers.
- Ensure the store runs smoothly by displaying products correctly, providing excellent service, and replenishing stock from deliveries.
- Work with team members to maintain a clean, presentable store that everyone can be proud of.
- Receive award-winning training accredited by the Institute of Customer Service.
What you’ll need to have
Full training is provided. We are looking for people who:
- Excel in a fast-paced, varied environment.
- Communicate and listen effectively.
- Enjoy working collaboratively as part of a team.
- Understand that small actions make a big difference in customer interactions.
- Want to be a proud brand ambassador for Boots and help customers find the best products for them.
- Have 5 years of unbroken references to obtain an airside pass, with references day-specific and no unaccounted periods over 28 days. The references must cover the last 5 years exactly.
It would be great if you also have
Experience providing customer care and delivering excellent service is a plus but not essential.
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced leave pay and a gift card for expecting or adopting parents
- Flexible benefits scheme
- Access to free 24/7 counselling through TELUS Health
Additional benefits are available. Find out more at boots.jobs/rewards. Salary estimates on third-party sites are not endorsed by Boots.
Why Boots
We are committed to positive change, inclusivity, and diversity. We foster a supportive work environment where everyone can thrive. We are proud to be an equal opportunity employer.
Learn more about careers at Boots here.
What\’s next
If successful, you will be invited for an in-store interview within 14 days. We support flexible working options, including job share and reduced hours. Reasonable adjustments are available during the application process.
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Customer Advisor (Airport) employer: BOOTS
Contact Detail:
BOOTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor (Airport)
✨Tip Number 1
Familiarise yourself with Boots' products and services. Knowing the ins and outs of what they offer will not only help you in customer interactions but also show your enthusiasm for the role during the interview.
✨Tip Number 2
Practice your communication skills. Since the role requires effective listening and advising customers, consider role-playing scenarios with friends or family to build your confidence in providing excellent customer service.
✨Tip Number 3
Research the company culture at Boots. Understanding their values and commitment to inclusivity can help you align your responses during the interview, demonstrating that you are a good fit for their team.
✨Tip Number 4
Prepare questions to ask during your interview. This shows your interest in the role and the company, and it gives you a chance to learn more about the team dynamics and expectations.
We think you need these skills to ace Customer Advisor (Airport)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or retail. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a team. Mention specific examples of how you've excelled in similar roles or situations.
Highlight Soft Skills: Emphasise your communication skills, ability to listen, and teamwork experience. These are crucial for the Customer Advisor role, so provide examples of how you've used these skills in past experiences.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at BOOTS
✨Show Your Customer Service Skills
As a Customer Advisor, your ability to connect with customers is key. Prepare examples of how you've provided excellent customer service in the past, even if it's from a different role. Highlight your listening skills and how you’ve made a difference in someone's shopping experience.
✨Know the Company and Its Products
Familiarise yourself with Boots' products and services before the interview. Being able to discuss specific items or promotions shows your enthusiasm for the role and helps you stand out as a knowledgeable candidate.
✨Demonstrate Teamwork
This role requires collaboration with other team members. Be ready to share experiences where you worked effectively in a team setting. Emphasise your ability to support colleagues and contribute to a positive work environment.
✨Prepare for Situational Questions
Expect questions that assess how you would handle various customer scenarios. Think about how you would respond to difficult customers or how you would promote in-store offers. Practising these responses can help you feel more confident during the interview.
