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- Tasks: Assist customers, manage tills, and ensure a smooth shopping experience.
- Company: Join Boots, a leading retail brand committed to inclusivity and customer care.
- Benefits: Competitive pay, employee discounts, flexible benefits, and award-winning training.
- Other info: Flexible shifts available, perfect for students and those seeking part-time work.
- Why this job: Kickstart your career in a dynamic environment with opportunities for growth.
- Qualifications: No experience needed; just a passion for customer service and teamwork.
The predicted salary is between 27100 - 31400 £ per year.
The hourly rate for this role is £13.02 and up to £15.10 across selected locations. The hourly rate will increase after 6 months in role.
Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.
About the role
You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:
- Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it's the little things that make a difference.
- Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
- Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service to customers, or helping with replenishing stock from our deliveries.
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of.
You will be provided with award-winning training accredited by the Institute of Customer Service.
What you’ll need to have
Full training is provided for this role, and we are looking for people who:
- Excel in a varied environment, working at pace.
- Communicate and listen effectively.
- Enjoy working as part of a team, promoting a collaborative team dynamic.
- Know that the little things make the biggest difference for customer interactions.
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
- Have 5 years of unbroken references to obtain an airside pass. References must be day specific. There must not be any unaccounted periods between each of the reference dates of more than 28 days. If an unaccounted period is longer than 28 days, an additional reference should be provided to cover this short period. The five-year period will need to cover the exact last 5 years, from today's date.
It would be great if you also have:
- Experience providing customer care and delivering great customer service but this is not essential.
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you.
Why Boots
We're always looking for people who care about changing things for the better. You'll join a company that is evolving and always looking to improve. We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
As the heart of everything we do at Boots, it's with you, we can change for the better.
What's next
If your application is successful, you will be invited to attend an in-store interview within the next 14 days. We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Information about the role: We are now recruiting Customer Advisors for our Stansted Airport Arrivals Store. We are looking for candidates to join us as soon as possible and who can be flexible to meet our customers needs. You will cover shifts between the hours of late shifts working 12:00 to 20:30 and every other weekend.
Customer Advisor (Airport) employer: Boots
Contact Detail:
Boots Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor (Airport)
✨Tip Number 1
Get to know the company inside out! Research Boots, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different scenarios in-store. Role-playing with a friend can help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional. It shows you care about the role and are ready to represent the Boots brand.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Boots.
We think you need these skills to ace Customer Advisor (Airport)
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Advisor role. Mention any relevant customer service experience or teamwork skills that will make you a great fit for us!
Keep It Clear and Concise: We appreciate a straightforward application. Stick to the point and avoid fluff. Use clear language and structure your application well so we can easily see why you’d be a fantastic addition to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly and helps us keep track of all the amazing candidates like you.
How to prepare for a job interview at Boots
✨Know Your Stuff
Before the interview, make sure you’re familiar with Boots' products and services. Brush up on their in-store offers and schemes so you can confidently discuss how you would promote them to customers.
✨Showcase Your People Skills
As a Customer Advisor, communication is key. Prepare examples of how you've successfully interacted with customers in the past. Think about times when you went the extra mile to help someone or resolved a tricky situation.
✨Team Player Vibes
Boots values teamwork, so be ready to talk about your experience working in a team. Share specific instances where you collaborated with others to achieve a common goal or improve customer service.
✨Be Flexible and Positive
Since the role requires flexibility with shifts, express your willingness to adapt. A positive attitude goes a long way, so convey your enthusiasm for the role and how you can contribute to creating a great shopping experience.