At a Glance
- Tasks: Assist customers, manage tills, and ensure a smooth shopping experience.
- Company: Join Boots, a leading retail brand with a focus on customer care.
- Benefits: Competitive pay, employee discounts, flexible benefits, and 24/7 support.
- Other info: Enjoy award-winning training and opportunities for career growth.
- Why this job: Kickstart your career in a dynamic environment while making a difference for customers.
- Qualifications: No experience needed; just a passion for helping others and teamwork.
Job Description
The hourly rate for this role is £12.40 and up to £13.85 across selected locations. The hourly rate will increase after 6 months in role.
Joining us as a Customer Advisor is a great opportunity, whether it\'s your first job and you\'re looking to gain some valuable experience, or you have experience with retail and you\'re looking for a new challenge, this could be the start of a new career with us.
About the role
You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:
- Help our customers and put them at ease; whether that\'s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn\'t considered or simply offering a basket - it\'s the little things that make a difference.
- Get to know our in‑store offers and schemes and promote them - the more info we can give our customers the better.
- Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service to customers, or helping with replenishing stock from our deliveries.
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of.
- You will be provided with award‑winning training accredited by the Institute of Customer Service.
What you\'ll need to have
Full training is provided for this role, and we are looking for people who:
- Excel in a varied environment, working at pace.
- Communicate and listen effectively.
- Enjoy working as part of a team, promoting a collaborative team dynamic.
- Know that the little things make the biggest difference for customer interactions.
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
It would be great if you also have
- Experience providing customer care and delivering great customer service but this is not essential.
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third‑party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
We\'re always looking for people who care about changing things for the better. You\'ll join a company that is evolving and always looking to improve.
We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
As the heart of everything we do at Boots, it\'s with you, we can change for the better.
What\'s next
If your application is successful, you will be invited to attend an in‑store interview within the next 14 days.
We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours.
If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Customer Advisor (Airport) in Stansted Mountfitchet employer: BOOTS
Boots is an exceptional employer that prioritises employee growth and well-being, offering award-winning training and a supportive work culture. With competitive pay rates, generous employee discounts, and a range of flexible benefits, including enhanced family leave and 24/7 counselling support, Boots fosters an inclusive environment where every team member can thrive. Located in a dynamic airport setting, this role as a Customer Advisor not only provides valuable experience but also the opportunity to be part of a brand committed to making a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor (Airport) in Stansted Mountfitchet
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Boots' values and recent news. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your customer service skills and experiences.
✨Tip Number 3
Show off your personality! Boots is all about creating a welcoming environment, so let your friendly side shine through during the interview. Share stories that highlight your ability to connect with customers and work well in a team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Advisor (Airport) in Stansted Mountfitchet
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the Customer Advisor role. Highlight any relevant experience or skills that match what we’re looking for, like customer service or teamwork. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there too!
How to prepare for a job interview at BOOTS
✨Know Your Stuff
Before the interview, make sure you’re familiar with Boots' products and services. Brush up on their current offers and promotions so you can confidently discuss them during your chat. This shows that you’re genuinely interested and prepared!
✨Showcase Your People Skills
As a Customer Advisor, communication is key. Think of examples from your past experiences where you’ve successfully helped customers or worked in a team. Be ready to share these stories to demonstrate your ability to connect with people.
✨Emphasise Teamwork
Boots values collaboration, so highlight your experience working in teams. Share how you’ve contributed to a positive team dynamic and how you can help create a great shopping experience for customers alongside your colleagues.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how the team works together to enhance customer service. This shows your enthusiasm for the role and helps you understand if it’s the right fit for you.
