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For Companies At a Glance
- Tasks: Assist customers, manage tills, and ensure the store runs smoothly.
- Company: Boots is a leading health and beauty retailer committed to inclusivity and diversity.
- Benefits: Enjoy flexible benefits, employee discounts, and access to 24/7 counselling support.
- Why this job: Gain valuable experience in a supportive environment while making a difference for customers.
- Qualifications: No prior experience needed; just a passion for customer service and teamwork.
- Other info: Full training provided, with opportunities for career growth and a positive work culture.
The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role. Joining us as a Customer Advisor is a great opportunity, whether it's your first job and you're looking to gain some valuable experience, or you have experience with retail and you're looking for a new challenge, this could be the start of a new career with us.
About the role
You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:
- Help our customers and put them at ease; whether that's listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn't considered or simply offering a basket - it's the little things that make a difference.
- Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
- Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in the stock rooms.
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of.
You will be provided with award winning training accredited by the Institute of Customer Service.
What you'll need to have
These are the essential skills or experience needed to succeed in this role:
- Full training is provided for this role, and we are looking for people who excel in a varied environment, working at pace.
- Communicate and listen effectively.
- Enjoy working as part of a team, promoting a collaborative team dynamic.
- Know that the little things make the biggest difference for customer interactions.
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
It would be great if you also have
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don't match these additional criteria:
- Experience providing customer care and delivering great customer service, but this is not essential.
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots?
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.
What's next?
If your application is successful, you will be invited to attend an in-store interview within the next 14 days. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Customer Advisor employer: BOOTS
Contact Detail:
BOOTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with Boots' products and services before your interview. Knowing the ins and outs of what they offer will help you engage confidently with customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Focus on active listening and responding thoughtfully, as these are key skills that Boots values in their Customer Advisors.
✨Tip Number 3
Showcase your teamwork abilities by sharing examples from past experiences where you collaborated effectively with others. Boots looks for candidates who can contribute to a positive team dynamic.
✨Tip Number 4
Prepare to discuss how you can make a difference in customer interactions. Think of specific instances where you've gone above and beyond for someone, as this aligns with Boots' focus on excellent customer service.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or retail. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a team. Mention specific examples of how you've excelled in similar roles or situations.
Showcase Soft Skills: Emphasise your communication skills and ability to listen effectively. Provide examples of how you've made a difference in customer interactions, as this is crucial for the Customer Advisor role.
Prepare for the Interview: If selected for an interview, prepare by thinking about common customer service scenarios and how you would handle them. Be ready to discuss your teamwork experiences and how you contribute to a positive environment.
How to prepare for a job interview at BOOTS
✨Show Your Customer Service Skills
As a Customer Advisor, your ability to connect with customers is key. Prepare examples of how you've helped customers in the past, whether through listening, providing advice, or resolving issues. This will demonstrate your capability to excel in this role.
✨Know the Products and Offers
Familiarise yourself with the products and any current promotions at Boots. Being knowledgeable about what the store offers will not only impress your interviewers but also show that you're proactive and genuinely interested in the role.
✨Emphasise Teamwork
Boots values collaboration, so be ready to discuss your experiences working in teams. Share specific instances where you contributed to a team goal or helped create a positive team dynamic, as this aligns with their company culture.
✨Highlight Your Adaptability
The role requires working in a fast-paced environment, so it's important to convey your adaptability. Share examples of how you've successfully managed multiple tasks or adapted to changes in previous roles, showcasing your ability to thrive under pressure.
