Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers, manage tills, and ensure a smooth shopping experience.
- Company: Join Boots, a leading retail brand with a focus on inclusivity.
- Benefits: Competitive pay, employee discounts, flexible benefits, and award-winning training.
- Why this job: Kickstart your career in a supportive environment while helping customers find what they need.
- Qualifications: No prior experience needed; just a passion for customer service and teamwork.
- Other info: Flexible hours available; great opportunities for growth and development.
The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role. Joining us as a Customer Advisor is a great opportunity, whether it's your first job and you're looking to gain some valuable experience, or you have experience with retail and you're looking for a new challenge, this could be the start of a new career with us.
About the role
You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:
- Help our customers and put them at ease; whether that's listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn't considered or simply offering a basket - it's the little things that make a difference.
- Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
- Help our stores run smoothly – this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in the stock rooms.
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of.
You will be provided with award winning training accredited by the Institute of Customer Service.
What you'll need to have
These are the essential skills or experience needed to succeed in this role:
- Full training is provided for this role, and we are looking for people who excel in a varied environment, working at pace.
- Communicate and listen effectively.
- Enjoy working as part of a team, promoting a collaborative team dynamic.
- Know that the little things make the biggest difference for customer interactions.
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
It would be great if you also have
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don't match these additional criteria:
- Experience providing customer care and delivering great customer service, but this is not essential.
Our benefits
- Boots Retirement Savings Plan.
- Discretionary annual bonus.
- Generous employee discounts.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots?
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.
What's next?
If your application is successful, you will be invited to attend an in-store interview within the next 14 days. Where a role is advertised as full-time, we are open to discussing part-time and job-share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Customer Advisor employer: BOOTS
Contact Detail:
BOOTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Boots' values and recent news. This way, you can show off your knowledge and enthusiasm for the brand, which will definitely impress the hiring team.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common customer service scenarios and how you'd handle them. This will help you feel more confident and ready to shine during the real deal.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. A polished appearance shows that you take the opportunity seriously and are ready to represent Boots as a proud brand ambassador.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique.
Tailor Your Application: Make sure to read the job description carefully and highlight your relevant skills and experiences. We love seeing how you can fit into our team and contribute to our customer experience!
Show Your Passion for Customer Service: Since this role is all about helping customers, share any past experiences where you’ve gone above and beyond for someone. We’re looking for those little moments that make a big difference!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application gets to the right place quickly!
How to prepare for a job interview at BOOTS
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Advisor entails. Familiarise yourself with the job description and think about how your skills align with the responsibilities. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Customer Advisor, you'll be interacting with customers all day. Prepare examples of how you've successfully communicated or resolved issues in the past. Think about times when you made a customer's day better – these stories will highlight your ability to connect with people.
✨Research the Company Culture
Boots values inclusivity and teamwork, so it’s important to demonstrate that you can fit into their culture. Look up their values and think about how you can embody them in your responses. Showing that you understand and appreciate their ethos can set you apart from other candidates.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the role and the company. For example, you could ask about training opportunities or how the team collaborates to enhance customer experience. This shows you're proactive and engaged.
