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For Companies At a Glance
- Tasks: Assist customers, manage tills, and ensure a smooth store experience.
- Company: Boots is a leading health and beauty retailer committed to inclusivity and customer care.
- Benefits: Enjoy flexible hours, employee discounts, and access to 24/7 counselling support.
- Why this job: Gain valuable experience in a supportive environment while making a difference for customers.
- Qualifications: No prior experience needed; just a passion for customer service and teamwork.
- Other info: Part-time roles available with opportunities for career growth.
Overview
Customer Advisor – Lytham St. Annes, St. Annes Road West. Permanent, Part-time.
Job Description
The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.
Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.
What you’ll do
- You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:
- Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket – it\’s the little things that make a difference
- Get to know our in-store offers and schemes and promote them – the more info we can give our customers the better.
- Help our stores run smoothly – this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in the stock rooms
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of
- You will be provided with award winning training accredited by the Institute of Customer Service
What you’ll need to have
- Full training is provided for this role, and we are looking for people who:
- Excel in a varied environment, working at pace
- Communicate and listen effectively
- Enjoy working as part of a team, promoting a collaborative team dynamic
- Know that the little things make the biggest difference for customer interactions
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them
It would be great if you also have
- Experience providing customer care and delivering great customer service, but this is not essential.
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots?
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it\’s with you, we change for the better.
What’s next?
If your application is successful, you will be invited to attend an in-store interview within the next 14 days.
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Business Area
Retail
Function
Store Colleagues
Hours per week
16 to 24 hours per week
Location
3 St Annes Road West, Lytham St Annes, Lancashire, UK
Store
1133 – LYTHAM ST ANNES
Region
3 – North and NI
Area
123 – North Lancashire
Latitude, longitude
53.751713407,-3.031615399
Req Posted Date
25-Aug-2025
Country
UK
County
Lancashire
Address
3 St Annes Road West
Lytham St Annes
Lancashire
Airport
No
Should this vacancy be excluded from being posted onto the Boots.jobs career site?
No
Note: This description retains the original content language where possible and reflects the role details, benefits and application process. The salary and posting date are as provided in the original listing.
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Customer Advisor employer: BOOTS
Contact Detail:
BOOTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with Boots' products and services. Knowing the ins and outs of what we offer will help you engage with customers effectively and show that you're genuinely interested in helping them.
✨Tip Number 2
Practice your communication skills. As a Customer Advisor, you'll need to listen actively and respond to customer queries. Role-playing with friends or family can help you feel more confident in real interactions.
✨Tip Number 3
Show your enthusiasm for teamwork. Boots values collaboration, so be prepared to share examples of how you've worked well in a team before. This will demonstrate that you can contribute positively to our store environment.
✨Tip Number 4
Be ready to discuss how you can make a difference in customer interactions. Think of specific instances where you've gone above and beyond for someone, as this will highlight your commitment to excellent customer service.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or retail. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've excelled in similar roles and how you can contribute to the team at Boots.
Showcase Soft Skills: Emphasise your communication skills and ability to work in a team. Provide examples of how you've successfully interacted with customers and contributed to a positive shopping experience.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at BOOTS
✨Show Your Customer Service Skills
As a Customer Advisor, your ability to connect with customers is key. Be prepared to share examples of how you've provided excellent customer service in the past, even if it's from previous retail experience or other roles.
✨Know the Products and Offers
Familiarise yourself with the products and any current promotions at Boots. Showing that you have done your homework will impress the interviewers and demonstrate your enthusiasm for the role.
✨Emphasise Teamwork
This role requires collaboration with team members. Be ready to discuss your experiences working in teams, highlighting how you contribute to a positive team dynamic and support your colleagues.
✨Highlight Your Communication Skills
Effective communication is crucial in this position. Practice articulating your thoughts clearly and listen actively during the interview. This will showcase your ability to engage with customers and colleagues alike.
