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- Tasks: Assist customers, manage product displays, and ensure a smooth store experience.
- Company: Join Boots, a leading retailer committed to inclusivity and customer care.
- Benefits: Enjoy flexible hours, employee discounts, and access to 24/7 support.
- Why this job: Gain valuable experience in a supportive environment while making a difference for customers.
- Qualifications: No experience needed; just bring your enthusiasm and teamwork spirit!
- Other info: Full training provided, with opportunities for career growth.
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The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.
Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.
About the role
You will work onsite and report into the Assistant or Store Manager. Your role could involve helping on the tills, advising customers, or working in our back shop. You will also:
- Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions, giving advice on our products, recommending items, or offering a basket — the little things make a difference.
- Get to know our in-store offers and schemes and promote them — the more info we give our customers, the better.
- Ensure the store runs smoothly by managing product displays, providing excellent service at the tills, or assisting with stock in the stock rooms.
- Work with team members to provide a great shopping experience and keep the store clean and presentable.
- You will receive award-winning training accredited by the Institute of Customer Service.
What you’ll need to have
These are the essential skills or experience needed to succeed in this role:
- Full training is provided; we are looking for people who:
- Excel in a fast-paced, varied environment
- Communicate and listen effectively
- Enjoy working as part of a team and promoting collaboration
- Understand that the little things make a big difference in customer interactions
- Want to be a proud brand ambassador for Boots and help customers find the best products for them
It would be great if you also have
These are desirable but not essential skills or experience. We welcome applications from candidates who don’t match these criteria:
- Experience in customer care and delivering excellent service (not essential).
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and a gift card for expecting or adopting parents
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We offer additional benefits to suit your needs. Find out more at boots.jobs/rewards. Salary estimates on third-party sites are not endorsed by Boots and may not be accurate.
Why Boots?
At Boots, we promote an inclusive environment where everyone can be themselves and reach their potential. We are proud to be an equal opportunity employer, embracing diversity and fostering a positive workplace for all. We aim to make a difference with you.
What\’s next?
If successful, you will be invited to an in-store interview within 14 days.
For full-time roles, we are open to part-time and job share options during the application process. We also provide reasonable adjustments during the application and interview stages to support you.
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Customer Advisor employer: BOOTS
Contact Detail:
BOOTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with Boots' products and services. Knowing the ins and outs of what we offer will help you engage with customers effectively and show your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills. Since the role involves interacting with customers, being able to listen actively and respond appropriately is key. Consider role-playing scenarios with friends or family.
✨Tip Number 3
Show your team spirit! Think of examples from your past experiences where you worked well in a team. This will demonstrate your ability to collaborate and contribute positively to our store environment.
✨Tip Number 4
Be prepared to discuss how you can make a difference in customer interactions. Reflect on small gestures that have made a big impact in your own shopping experiences, as this aligns with our values at Boots.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Advisor position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or retail. Use bullet points for clarity and focus on achievements that demonstrate your ability to excel in a fast-paced environment.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Boots and how you can contribute to their mission of providing excellent customer service.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at BOOTS
✨Show Your Customer Service Skills
As a Customer Advisor, your ability to connect with customers is key. Prepare examples of how you've helped customers in the past, whether through listening, providing advice, or resolving issues. This will demonstrate your capability to excel in this role.
✨Know the Brand and Products
Familiarise yourself with Boots' products and services before the interview. Being able to discuss specific items or promotions shows your enthusiasm for the brand and your readiness to engage with customers effectively.
✨Emphasise Teamwork
This role requires collaboration with team members. Be ready to share experiences where you worked successfully in a team setting. Highlighting your ability to promote a positive environment will resonate well with the interviewers.
✨Ask Thoughtful Questions
Prepare questions that show your interest in the role and the company culture. Inquiring about training opportunities or how the team collaborates can reflect your eagerness to contribute positively to the store's environment.