At a Glance
- Tasks: Assist customers, manage tills, and ensure a smooth shopping experience.
- Company: Join Boots, a leading retail brand with a focus on customer care.
- Benefits: Competitive pay, employee discounts, flexible benefits, and wellness support.
- Other info: Award-winning training provided and opportunities for career growth.
- Why this job: Kickstart your career in a dynamic environment while helping customers find what they need.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 27100 - 31400 £ per year.
The hourly rate for this role is £13.02 and up to £15.10 across selected locations. The hourly rate will increase after 6 months in role. Joining us as a Customer Advisor is a great opportunity, whether it's your first job and you're looking to gain some valuable experience, or you have experience with retail and you're looking for a new challenge, this could be the start of a new career with us.
About the role
You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:
- Help our customers and put them at ease; whether that's listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn't considered or simply offering a basket - it's the little things that make a difference.
- Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
- Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service to customers, or helping with replenishing stock from our deliveries.
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of.
You will be provided with award-winning training accredited by the Institute of Customer Service.
What you'll need to have
- Excel in a varied environment, working at pace.
- Communicate and listen effectively.
- Enjoy working as part of a team, promoting a collaborative team dynamic.
- Know that the little things make the biggest difference for customer interactions.
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
- Have 5 years of unbroken references to obtain an airside pass. References must be day specific. There must not be any unaccounted periods between each of the reference dates of more than 28 days. If an unaccounted period is longer than 28 days, an additional reference should be provided to cover this short period. The five-year period will need to cover the exact last 5 years, from today's date.
It would be great if you also have
- Experience providing customer care and delivering great customer service but this is not essential.
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
Customer Advisor (Airport) in Crumlin employer: Boots
Joining Boots as a Customer Advisor at the airport offers a unique opportunity to be part of a dynamic team in a vibrant environment. With competitive pay rates, award-winning training, and a strong focus on employee well-being through generous benefits and support programmes, Boots fosters a culture of inclusivity and growth. Whether you're starting your career or seeking a new challenge, you'll find meaningful work and the chance to make a difference in customers' lives every day.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor (Airport) in Crumlin
✨Tip Number 1
Get to know the company inside out! Before your interview, do a bit of research on Boots and their customer service ethos. This will help you show that you're genuinely interested in the role and ready to be a proud brand ambassador.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers daily, think about how you can make their experience better. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Show off your teamwork spirit! During interviews, share examples of how you've worked well in a team before. Highlighting your collaborative nature will resonate with the hiring managers who value a great team dynamic.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Advisor (Airport) in Crumlin
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Advisor role. We want to see how you can bring value to our team, so don’t be shy about showcasing your customer service skills!
Show Your Personality:We love a bit of personality! When writing your application, let your enthusiasm for the role shine through. Share why you’re excited about working with us and how you can contribute to creating a fantastic shopping experience for our customers.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and your key points stand out. This will help us quickly see why you’d be a great fit for the team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and get that application in!
How to prepare for a job interview at Boots
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Advisor entails. Familiarise yourself with the key responsibilities like helping customers, managing stock, and promoting in-store offers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Think of examples from your past experiences where you've excelled in customer service. Whether it's resolving a complaint or going the extra mile for a customer, be ready to share these stories. This will demonstrate your ability to connect with customers and provide excellent service.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or store initiatives. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Emphasise Teamwork and Communication
Since the role involves working closely with others, highlight your teamwork and communication skills. Share instances where you've collaborated effectively with colleagues or communicated well with customers. This will reassure them that you can contribute positively to their team environment.
