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For Companies At a Glance
- Tasks: Engage with customers, provide product advice, and create memorable shopping experiences.
- Company: Join Boots, a leading retailer known for its warm and inclusive culture.
- Benefits: Enjoy competitive pay, generous discounts, and access to 24/7 support.
- Why this job: Be part of the festive spirit and make a real difference in customers' lives.
- Qualifications: Customer service skills and a team player attitude are essential.
- Other info: Great opportunities for career growth and potential permanent roles.
Job Description
The salary for this role is £12.40 per hour
The festive season at Boots is one of our most exciting and important times of the year, and it simply couldn\’t happen without the energy, warmth and dedication of our store teams. As a Christmas Customer Assistant, you\’ll be at the heart of the action, greeting customers with a smile, offering product and gift advice, and creating a memorable experience that leads to a happily ever after and keeps them coming back all year round.
This role is a great opportunity whether you\’re just starting your career or have retail or customer service experience and want a fresh challenge. If you love helping people and making their day, this is the job for you.
Whilst this is a temporary contract, there may be the potential for a permanent role later depending on the opportunities in your local area, so it could be the start of a new career with us.
About the role
You will work in a Boots store and report to the Assistant or Store Manager, and your responsibilities will include:
- Customer Interaction: You\’ll offer thoughtful advice, recommend products and highlight our amazing offers to ensure everyone has an enjoyable shopping experience and no one leaves empty-handed.
- Till Operation: Whether you\’re wrapping up purchases at the counter or supporting our self-checkout systems, you\’ll bring energy and efficiency to every transaction.
- Stock Management: You\’ll take pride in keeping shelves full so our customers can always find exactly what they need during the busiest shopping season of the year.
- Store Presentation: We\’re proud of our stores, so you will ensure every area always looks its best.
- Online order support: Whilst this is a customer-facing role, you may assist with deliveries, picking, and packing for online orders as needed.
What you\’ll need to have
Full training is provided for this role, but these are the essential skills or experience needed to succeed:
- Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year\’s Day.
- Customer Service Skills: We\’re looking for people who are comfortable approaching customers, providing a personalised experience that leaves a lasting impression.
- Operations Ready: You\’ll need to be able to balance customer care with daily shopfloor and operational tasks
- Tech-Savvy: It\’s important that you can learn about and use new technology, including operating handheld mobile devices, tills and self-checkouts.
- Team Player: A collaborative, one-team mindset is necessary for helping each other meet the store goals and have fun along the way.
- Physical Stamina: You\’ll be on your feet, standing, walking and lifting. If you\’re ready to stay busy and active, this is the role for you!
- Brand Ambassador: We\’re looking for people who love our Boots ethos, products and services and can\’t wait to share them with customers.
It would be great if you also have
These are desirable experience and are not essential, so we would welcome applications from candidates that don\’t match these additional criteria.
- Experience in a retail or customer-facing environment
- Familiar with Boots products and services so you can help customers
Career development
Are you thinking about your future career goals? There are plenty of opportunities to continue your career with us; whether you progress within retail or pharmacy, work your way up to store leadership or even join our Support Office. Why not check out some success stories here
Our benefits
- Generous employee discounts
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
- Maternity/Paternity/Adoption gift card
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.
What\’s next
If you\’re ready to make someone\’s day and make a difference, apply now! If your application is successful, we will be in contact with you to attend an in-person interview within the next 14 days.
If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
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Christmas Customer Advisor employer: BOOTS
Contact Detail:
BOOTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Boots. Understand their values, products, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making customers happy, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your interview to demonstrate your passion for customer care.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and presentable for your interview. A neat appearance shows that you take the opportunity seriously and are ready to represent the Boots brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Christmas Customer Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service. We want to see how you can create memorable experiences for our customers, so share specific examples of how you've helped others in the past!
Be Yourself: We love authenticity! When writing your application, let your personality shine through. Tell us why you’re excited about working at Boots and how you connect with our ethos and products.
Tailor Your Application: Take a moment to read through the job description and match your skills to what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application gets to the right place quickly!
How to prepare for a job interview at BOOTS
✨Know Your Stuff
Familiarise yourself with Boots' products and services. Being able to chat about popular items or seasonal offers will show your enthusiasm and help you connect with customers during the interview.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone, as this role is all about creating memorable experiences for customers.
✨Be Ready for Teamwork Questions
Since being a team player is crucial, think of instances where you've worked well in a team. Be ready to discuss how you can contribute to a positive store environment and support your colleagues during busy periods.
✨Demonstrate Your Tech Savviness
Brush up on your tech skills! Be prepared to talk about your experience with tills, self-checkouts, or any handheld devices. Showing that you're comfortable with technology will give you an edge in this role.