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- Tasks: Lead a team to provide exceptional care services in partnership with local care homes.
- Company: Join Boots, a trusted name in healthcare with a focus on inclusivity.
- Benefits: Enjoy flexible benefits, generous discounts, and a supportive work environment.
- Why this job: Make a real difference in the community while developing your career in healthcare.
- Qualifications: NVQ2 in Pharmaceutical Science and experience in healthcare problem-solving required.
- Other info: Opportunities for flexible working and career growth in a dynamic team.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
About the role
As a Care Services Partner, your job is to provide a single point of contact for care home customers ensuring excellent customer care is always provided whilst leading the operational running of the care services pharmacy. You will work in partnership with local stakeholders to enable delivery of this outstanding level of service to care services users. You will work onsite and report to the store manager.
Your priorities will include:
- Planning the Care Services workload to ensure that your team provides the very best service possible.
- You will work in partnership with a local network of around 40 care homes, store teams and GP surgeries to deliver outstanding care to enable retention of existing homes and growth of new customers.
- You will resolve queries and issues raised by care homes.
- Supporting with dispensing duties including labelling, priming, preparing MARR sheets, ordering, dispensing, endorsing, checking prescriptions and collecting prescriptions.
- Working with the Regional Business Manager to become an ambassador for Boots within the local community and assist in the sign-up of new business.
- You will work across all parts of the pharmacy in the store, including the healthcare counter
What you\’ll need to have
These are the essential skills or experience needed to succeed in this role.
- NVQ2 in Pharmaceutical Science (or equivalent)
- Experience with problem solving in a healthcare environment with a focus on getting it right for your customers.
It would be great if you also have
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don\’t match this additional criteria.
- NVQ3 in Pharmaceutical Science (or equivalent)
- A full driving licence as you\’ll visit the Care Homes you\’re supporting.
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it\’s with you, we change for the better.
What\’s Next
If this feels like the right job to you and you apply, your application will be reviewed by our team, and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager.
We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.
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Care Services Customer Partner employer: BOOTS
Contact Detail:
BOOTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Services Customer Partner
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work with care homes. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your problem-solving skills. Think of examples from your past experiences where you resolved issues in a healthcare setting. This will show you're ready to tackle challenges head-on!
✨Tip Number 3
Show your passion for customer care! During interviews, share stories that highlight your commitment to providing excellent service. This is key for a role like Care Services Customer Partner.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles and updates there.
We think you need these skills to ace Care Services Customer Partner
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Care Services Customer Partner role. Highlight your experience with managing teams and working in healthcare, as this will show us you’re a great fit for the job.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in a healthcare setting. We want to see how you get it right for customers, so don’t hold back on sharing those success stories!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, making it easy for us to see your strengths.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at BOOTS
✨Know Your Stuff
Make sure you brush up on your knowledge of pharmaceutical science and the specific responsibilities of a Care Services Customer Partner. Familiarise yourself with the key tasks like dispensing, preparing MARR sheets, and resolving queries from care homes. This will show that you're not just qualified but genuinely interested in the role.
✨Showcase Your Leadership Skills
Since this role involves leading a team of dispensers, be ready to discuss your previous leadership experiences. Think of examples where you've successfully managed a team or resolved conflicts. Highlighting your ability to motivate and guide others will set you apart.
✨Understand the Community Impact
Boots values community engagement, so do some research on the local care homes and GP surgeries you'll be working with. Be prepared to discuss how you can enhance relationships with these stakeholders and contribute positively to the community. This shows you're aligned with Boots' mission.
✨Prepare Questions
Interviews are a two-way street, so come armed with thoughtful questions about the role and the company culture. Ask about the challenges faced by the team or how success is measured in this position. This demonstrates your enthusiasm and helps you gauge if the role is right for you.
