Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for care home customers, ensuring top-notch service and pharmacy operations.
- Company: Join Boots, a leader in healthcare with a commitment to diversity and inclusion.
- Benefits: Enjoy competitive pay, flexible hours, generous holiday, and amazing staff discounts.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Must be a Pharmacy Technician with NVQ2 in Pharmaceutical Science; NVQ3 preferred.
- Other info: Great career growth opportunities in a supportive and dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
About the role
As a Care Services Partner, your job is to provide a single point of contact for care home customers ensuring excellent customer care is always provided whilst leading the operational running of the care services pharmacy. You will work in partnership with local stakeholders to enable delivery of this outstanding level of service to care services users. You will work onsite and report to the store manager.
Your priorities will include:
- Planning the Care Services workload to ensure that your team provides the very best service possible.
- You will work in partnership with a local network of around 40 care homes, store teams and GP surgeries to deliver outstanding care to enable retention of existing homes and growth of new customers.
- You will resolve queries and issues raised by care homes.
- Supporting with dispensing duties including labelling, priming, preparing MARR sheets, ordering, dispensing, endorsing, checking prescriptions and collecting prescriptions.
- Working with the Regional Business Manager to become an ambassador for Boots within the local community and assist in the sign‑up of new business.
- You will work across all parts of the pharmacy in the store, including the healthcare counter
What you\’ll need to have
- NVQ2 in Pharmaceutical Science (or equivalent)
- Experience with problem solving in a healthcare environment with a focus on getting it right for your customers.
It would be great if you also have
- NVQ3 in Pharmaceutical Science (or equivalent)
- A full driving licence as you\’ll visit the Care Homes you\’re supporting.
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Please note, any salary estimates given on third‑party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it\’s with you, we change for the better.
What\’s Next
If this feels like the right job to you and you apply, your application will be reviewed by our team, and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager.
We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.
#J-18808-Ljbffr
Care Services Customer Partner employer: BOOTS
Contact Detail:
BOOTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Services Customer Partner
✨Tip Number 1
Network like a pro! Reach out to people in the care services sector, especially those connected to Boots. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and problem-solving. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Showcase your communication skills during interviews. Remember, as a Care Services Customer Partner, building relationships is key, so let your personality shine through!
✨Tip Number 4
Apply through our website for the best chance at landing the job. It shows you're serious about joining Boots and makes it easier for us to find your application!
We think you need these skills to ace Care Services Customer Partner
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Care Services Customer Partner role. Highlight your relevant experience and skills that match the job description, especially your communication and problem-solving abilities.
Showcase Your Experience: Don’t just list your qualifications; share specific examples of how you've excelled in similar roles. Talk about your experience with customer care and any leadership opportunities you've had, as this will resonate well with us.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality shine through, so let your passion for customer service come across!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows you're serious about joining our team at Boots!
How to prepare for a job interview at BOOTS
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Care Services Customer Partner role. Familiarise yourself with the responsibilities, especially around customer care and operational management. This will help you demonstrate your knowledge and enthusiasm during the conversation.
✨Showcase Your Communication Skills
As this role requires excellent communication, prepare examples of how you've successfully built relationships or resolved issues in the past. Think about specific situations where your communication made a difference, as this will highlight your suitability for the position.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how you identified problems and implemented effective solutions, particularly in a customer service context.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and future opportunities within Boots. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
