At a Glance
- Tasks: Help customers with skincare advice and provide personalised consultations.
- Company: Join the iconic Liz Earle team, known for natural beauty and customer care.
- Benefits: Enjoy up to 75% discount on products, generous holiday allowance, and a pension scheme.
- Other info: Flexible working options available, with opportunities for career growth.
- Why this job: Be part of a passionate team and empower customers to feel confident in their skin.
- Qualifications: Empathy, sales enthusiasm, and a love for skincare are essential.
The predicted salary is between 26513 - 30482 € per year.
The salary for this role is £26,513.19 - £30,482.35 depending on location. For part-time hours, the salary will be pro-rata.
Being a Liz Earle Customer Advisor is an exciting role where you’ll help customers by advising them about their skincare and beauty needs. With a strong heritage, love for natural beauty and focus on the customer experience, this is your chance to be part of something truly special.
At Liz Earle, we live and breathe our Precious Recipe: We Care More, We Never Settle, We Are One Team. These special ingredients make us who we are and guide how we work with each other and our customers. From our humble beginnings on the Isle of Wight, our values and ethos are the same today as day one and there’s never been a more exciting time to join us.
About the role
You will be based on our Liz Earle counter in store and report into the Counter Manager. Your main responsibilities will be to:
- Build great relationships with our customers and your colleagues
- Provide personalised consultations and skin services
- Meet your sales targets and tell customers about our Liz Earle offers and in-store promotions
- Complete our award-winning 12-month Skin School development programme
- Ensure your counter is beautifully presented to showcase the range of Liz Earle products
What you’ll need to have
We are looking for people who:
- Welcome each customer and treat everyone with empathy and understanding
- Enjoy meeting sales targets and playing their part to deliver great team performance
- Love to learn and keep up to date with the latest skincare trends
- Are comfortable working both on their own and within a team
- Desire to be a proud brand ambassador for Liz Earle and help our customers find the best products for their needs
It would be great if you also have:
- Previous experience working with customers
- Experience using skincare products on customers
Our benefits
- Employee discount of up to 75% on Liz Earle Products
- Additional store discount (Boots or John Lewis)
- Quarterly Liz Earle Goody Box
- Discretionary team bonus scheme
- Become a certified skin expert with our CIBTAC certification
- Generous holiday allowance that increases with length of service
- Personal Pension Scheme
We have a great range of benefits that go beyond salary and offer flexibility to suit you.
Who we are
Five iconic brands make up No7 Beauty Company - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone. We have a reputation for scientific innovation and create products with proven results, whilst being environmentally sustainable and socially responsible.
We are an equal opportunity employer. No matter where you work in No7 Beauty Company, we will empower you to be your authentic self. We share a culture where diversity, equity and inclusion are at the centre of everything we do.
What's next?
If this sounds like the perfect role for you, we look forward to receiving your application. If successful, you will be invited to attend an in-store interview within the next 14 days.
We are always open to discussing possible flexible working options. This includes job shares and reduced hours. If you need further support, we can provide reasonable adjustments during the application and interview process to help you to be at your best.
Information about the role
We are now recruiting Liz Earle Customer Advisor for our John Lewis store in Cardiff. We are looking for candidates to join us from as soon as possible, and who can be flexible to meet our customers’ needs. Your basic hours will be 18.50 per week, and your anticipated days of work will be 3 days / Monday to Saturday. You will cover AM, PM and evening shifts between the hours of 9.30am and 7pm which will include weekends. Anticipated shift patterns: Thursday & Friday 10am-6pm, Saturday 9.30am-6pm, still needs to be flexible on days around Christmas & New Year.
Liz Earle - Customer Advisor in Cardiff employer: Boots
At Liz Earle, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values empathy, teamwork, and personal growth. Our employees enjoy generous benefits, including up to 75% discount on our products, a comprehensive development programme, and a supportive environment that champions diversity and inclusion. Join us in Cardiff and be part of a passionate team dedicated to helping customers feel confident and beautiful while advancing your career in the beauty industry.
StudySmarter Expert Advice🤫
We think this is how you could land Liz Earle - Customer Advisor in Cardiff
✨Tip Number 1
Get to know Liz Earle's products inside out! Familiarise yourself with the skincare range and be ready to share your personal experiences. This will help you connect with customers and show them that you genuinely care about their beauty needs.
✨Tip Number 2
Practice your people skills! Role-play with friends or family to boost your confidence in engaging with customers. Remember, a warm smile and a friendly chat can make all the difference in building those relationships.
✨Tip Number 3
Show off your passion for skincare! Share your thoughts on the latest trends and how they relate to Liz Earle’s ethos. This will not only impress your interviewers but also demonstrate that you're a proud brand ambassador.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Liz Earle team and being part of something special.
We think you need these skills to ace Liz Earle - Customer Advisor in Cardiff
Some tips for your application 🫡
Show Your Passion for Skincare:When writing your application, let your love for skincare and beauty shine through! Share any personal experiences or knowledge you have about skincare products, as this will show us that you're genuinely interested in the role.
Tailor Your Application:Make sure to customise your application to reflect the values of Liz Earle. Use phrases like 'We Care More' and 'We Never Settle' to demonstrate that you align with our ethos and are ready to be part of our team.
Highlight Customer Service Skills:Since this role is all about helping customers, emphasise any previous experience you have in customer service. Talk about how you've built relationships and provided personalised consultations in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and get back to you quicker. Plus, it shows us you're serious about joining the Liz Earle family!
How to prepare for a job interview at Boots
✨Know Your Skincare
Brush up on your skincare knowledge before the interview. Familiarise yourself with Liz Earle's product range and their benefits. Being able to discuss specific products and how they can help customers will show your passion and expertise.
✨Showcase Your Empathy
As a Customer Advisor, empathy is key. Prepare examples of how you've successfully connected with customers in the past. Think about times when you went above and beyond to meet a customer's needs, as this aligns perfectly with Liz Earle's values.
✨Demonstrate Team Spirit
Liz Earle values teamwork, so be ready to share experiences where you collaborated effectively with colleagues. Highlight how you contribute to a positive team environment and how you can help achieve sales targets together.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This could be about the Skin School development programme or how the team celebrates successes. It shows your genuine interest in the role and the company culture.
