At a Glance
- Tasks: Lead and inspire teams to deliver exceptional customer service and drive commercial success.
- Company: Join Boots, a leading retail brand committed to inclusion and support.
- Benefits: Enjoy employee discounts, flexible benefits, and 24/7 wellbeing support.
- Other info: Opportunities for career growth and a supportive workplace culture await you.
- Why this job: Make a real impact in a dynamic retail environment while developing your leadership skills.
- Qualifications: Experience in leading teams in Beauty, Healthcare, or Pharmacy is essential.
The predicted salary is between 25200 - 30800 £ per year.
This is an exciting opportunity to join the team as a Business Acceleration Lead, working alongside the Store Leader to drive commercial success, exceptional customer service and strong colleague performance across the store.
You will be a highly visible presence on the shop floor, spending most of your time supporting colleagues across Beauty, Healthcare, Wellness and Pharmacy. Leading by example, you will inspire teams to deliver outstanding customer and patient care while helping to maximise commercial opportunities.
Using your commercial insight, coaching expertise and passion for service excellence, you will identify growth opportunities, develop team capability and foster a culture where colleagues feel empowered to perform at their best.
As a Business Acceleration Lead, you will play a pivotal role in enhancing store performance through effective coaching, customer-focused leadership and a strong commercial mindset. Working closely with the Store Manager, you will support and develop our beauty crew, health and wellness specialists, and pharmacy teams, ensuring they have the confidence, capability and motivation to deliver exceptional experiences and achieve business objectives.
You will maintain a strong presence on the shop floor, using performance insights to celebrate success, identify development opportunities and provide timely coaching that drives continuous improvement.
Key responsibilities:
- Lead and develop our beauty crew, health and wellness specialists, and pharmacy teams, helping them deliver exceptional service and achieve strong commercial results.
- Provide in-the-moment coaching, recognise successes and support colleagues in overcoming challenges.
- Use sales and performance data to identify trends, drive targeted action plans and help deliver store objectives.
- Foster an inclusive, high-performing culture and build strong relationships with key stakeholders.
What you’ll need to have (our must-haves):
- Experience of leading Beauty, Healthcare, Wellness or Pharmacy teams.
- Proven experience of leading, coaching and developing teams to deliver strong customer service and commercial results.
- Excellent communication and coaching skills, with the ability to motivate and inspire colleagues.
- Strong commercial awareness and confidence working with sales data, KPIs and targets of the team.
- A visible, proactive and positive leadership style, with the confidence to lead from the front.
- A genuine passion for delivering exceptional customer and patient care.
- The ability to provide effective feedback and confidently manage challenging performance conversations.
- Strong organisational skills, with the ability to plan, prioritise and work effectively at pace.
- Strong relationship-building skills and the ability to work effectively with a wide range of stakeholders.
- A commitment to inclusion, diversity and creating a positive environment for colleagues.
- A willingness to learn, develop and take on new challenges.
It would be great if you also have:
- Experience of working within a high-volume retail environment.
- Proven success in improving sales performance through customer service and colleague capability.
- Experience of using specific selling or customer service models to improve commercial performance.
- Experience of identifying and developing talent and creating effective development plans.
- Strong knowledge of retail and pharmacy operations and store systems.
- Experience of working with field teams, project teams or other key business stakeholders.
- A passion for developing others and creating a high-performance culture.
Rewards designed for you:
- Boots Retirement Savings Plan
- Generous employee discount across Boots and partner brands for you and a family member
- Discretionary annual bonus
- Enhanced maternity/paternity/adoption leave pay, and a gift card for those expecting or adopting
- Flexible benefits scheme; holiday buying, gym discounts, life assurance and more
- 24/7 counselling and wellbeing support through TELUS Health, our Employee Assistance Programme
At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported, and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
If you apply, one of our team will review your application and may be in touch by phone to further discuss your application. Where a role is advertised as full-time, we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.
We hope to hear from you soon. Be brilliant with Boots.
Business Acceleration Lead employer: BOOTS
Boots is an exceptional employer, especially for those looking to make a meaningful impact during the festive season. With a strong emphasis on teamwork and customer service, employees enjoy a supportive work culture that fosters personal growth and offers industry-recognised training. Additionally, the generous employee discounts and wellbeing support ensure that staff feel valued and motivated throughout their time with us in London.
StudySmarter Expert Advice🤫
We think this is how you could land Business Acceleration Lead
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like BOOTS, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like BOOTS!
We think you need these skills to ace Business Acceleration Lead
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at BOOTS, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at BOOTS and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show BOOTS that you’re ready to jump in and contribute right away!
How to prepare for a job interview at BOOTS
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
