At a Glance
- Tasks: Assist customers, manage tills, and ensure a smooth store experience.
- Company: Join Boots, a leading retail brand with a focus on inclusivity.
- Benefits: Competitive pay, employee discounts, flexible benefits, and 24/7 support.
- Other info: Flexible hours available; we embrace diversity and inclusivity.
- Why this job: Kickstart your career with award-winning training and a supportive team.
- Qualifications: No experience needed; just a passion for customer service and teamwork.
The predicted salary is between 27100 - 31400 £ per year.
The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. The hourly rate will increase after 6 months in role. Joining us as a Customer Advisor is a great opportunity, whether it's your first job and you're looking to gain some valuable experience, or you have experience with retail and you're looking for a new challenge, this could be the start of a new career with us.
About the role
You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:
- Help our customers and put them at ease; whether that's listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn't considered or simply offering a basket - it's the little things that make a difference.
- Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
- Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in the stock rooms.
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of.
You will be provided with award winning training accredited by the Institute of Customer Service.
What you'll need to have
These are the essential skills or experience needed to succeed in this role:
- Full training is provided for this role, and we are looking for people who excel in a varied environment, working at pace.
- Communicate and listen effectively.
- Enjoy working as part of a team, promoting a collaborative team dynamic.
- Know that the little things make the biggest difference for customer interactions.
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
It would be great if you also have
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don't match these additional criteria:
- Experience providing customer care and delivering great customer service, but this is not essential.
Our benefits
- Boots Retirement Savings Plan.
- Discretionary annual bonus.
- Generous employee discounts.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots?
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.
What's next?
If your application is successful, you will be invited to attend an in-store interview within the next 14 days. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Customer Advisor in Bridport employer: Boots
At Boots, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values every team member. With competitive pay rates starting at £13.02 per hour, comprehensive training accredited by the Institute of Customer Service, and a range of benefits including generous employee discounts and flexible working options, we empower our Customer Advisors to thrive in their roles while fostering personal and professional growth. Join us in creating a positive shopping experience for our customers in London, where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Bridport
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Boots' values and recent news. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your customer service skills and experiences.
✨Tip Number 3
Show off your personality! During the interview, let your enthusiasm shine through. Share stories about how you've gone the extra mile for customers in the past – it’s those little things that make a big difference!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Advisor in Bridport
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention any customer service experience or teamwork examples that align with what we’re looking for in a Customer Advisor.
Keep It Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Boots
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Advisor entails. Familiarise yourself with the job description and think about how your skills align with the responsibilities. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your People Skills
As a Customer Advisor, you'll be interacting with customers all day. Practice your communication skills by role-playing common customer scenarios with a friend or family member. This will help you feel more comfortable and prepared to handle various situations during the interview.
✨Showcase Team Spirit
Since teamwork is essential in this role, be ready to discuss your experiences working in a team. Think of examples where you collaborated effectively with others to achieve a goal. Highlighting your ability to work well with colleagues will demonstrate that you can contribute positively to the store environment.
✨Emphasise Attention to Detail
The little things matter in customer service! Be prepared to share examples of how you've gone above and beyond for customers in the past. Whether it's remembering a regular customer's name or ensuring the shop floor is tidy, showcasing your attention to detail will set you apart from other candidates.
