At a Glance
- Tasks: Welcome patients, assist with appointments, and ensure excellent care throughout their visit.
- Company: Join Boots, a leading healthcare provider committed to inclusivity and diversity.
- Benefits: Enjoy competitive pay, employee discounts, flexible benefits, and 24/7 support.
- Other info: Flexible hours available; great opportunities for career growth.
- Why this job: Make a real difference in patients' lives while gaining valuable healthcare experience.
- Qualifications: Kindness, effective communication, and a passion for patient care are essential.
The predicted salary is between 27300 - 31400 £ per year.
The hourly rate for this role is £13.12 and up to £15.10 across selected locations within London. Healthcare Clinic Assistants are the first-person patients see and speak to when they arrive for their appointment. You will deliver care and direction for every patient, responding quickly to their needs and play an integral part of the pharmacy services team. You will work in our in-store clinic.
About the role
As a Healthcare Clinic Assistant you will support the patient throughout the appointment journey, ensuring a warm welcome, collecting relevant information and observing the patient during the post appointment phase before they leave. You will also:
- Greet patients arriving for pre-booked appointments and explain how their appointment will work
- Check, capture and verify patient data on an electronic device
- Observe patients in the waiting area following their appointment and escalate any potential issues to the appropriate member of the team
- Comply with governance, policies, standard operating procedures and health and safety rules
- Be a supportive member of the team, working collaboratively to achieve team and organisational goals
- You will train in basic first aid skills to support with adverse reactions
What you’ll need to have
These are the essential skills or experience needed to succeed in this role:
- Able to deal kindly and sensitively with anxious / distressed people
- Communicate and listen effectively
- Passion and energy to deliver excellent patient care
- Able to respond to changing work force demand and service needs
- Digitally savvy and comfortable embracing and navigating technology
It would be great if you also have
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match this additional criteria:
- Experience in a healthcare setting
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.
What's next
If your application is successful, you'll be invited to an in-store interview within the next 14 days. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. This role requires the successful candidate to complete a pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Health Clinic Assistant in Bracknell employer: Boots
At Boots, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that empowers our Healthcare Clinic Assistants to thrive. With competitive pay rates, generous employee benefits, and opportunities for professional growth, you will play a vital role in delivering compassionate patient care in a dynamic healthcare environment. Join us in London, where your contributions will be valued, and together, we can make a positive impact on the lives of our patients.
StudySmarter Expert Advice🤫
We think this is how you could land Health Clinic Assistant in Bracknell
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Boots and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your ability to handle anxious patients and your passion for patient care.
✨Tip Number 3
Dress the part! Make sure you look professional and approachable. First impressions matter, especially in a healthcare setting where you'll be interacting with patients.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Health Clinic Assistant in Bracknell
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for patient care and how you connect with people.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous healthcare experience or customer service roles that showcase your ability to handle sensitive situations.
Show Off Your Tech Skills:Since being digitally savvy is key for this role, mention any experience you have with electronic devices or software. We love candidates who are comfortable navigating technology!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to hear from you.
How to prepare for a job interview at Boots
✨Know the Role Inside Out
Before your interview, make sure you understand what a Healthcare Clinic Assistant does. Familiarise yourself with the responsibilities listed in the job description, like greeting patients and capturing data. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since you'll be dealing with patients, it's crucial to demonstrate your ability to communicate effectively and handle anxious individuals. Think of examples from your past experiences where you've successfully supported someone in distress or provided excellent customer service. This will highlight your suitability for the role.
✨Be Tech-Savvy
As a Healthcare Clinic Assistant, you'll need to use electronic devices to capture patient data. Brush up on your digital skills before the interview. If you have experience with similar technology, be ready to discuss it. Showing that you're comfortable with tech will give you an edge.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how the clinic supports its staff. This not only shows your enthusiasm but also helps you gauge if the workplace is the right fit for you.
