At a Glance
- Tasks: Assist customers, manage tills, and ensure a smooth shopping experience.
- Company: Join Boots, a leading retail brand with a focus on customer care.
- Benefits: Competitive pay, employee discounts, flexible benefits, and generous leave policies.
- Other info: Great opportunity for personal growth and to be a proud brand ambassador.
- Why this job: Kickstart your career with award-winning training and a supportive team environment.
- Qualifications: No experience needed; just a passion for helping others and teamwork.
The predicted salary is between 27100 - 31400 £ per year.
The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. The hourly rate will increase after 6 months in role.
Joining us as a Customer Advisor is a great opportunity, whether it's your first job and you're looking to gain some valuable experience, or you have experience with retail and you're looking for a new challenge, this could be the start of a new career with us.
About the role
You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:
- Help our customers and put them at ease; whether that's listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn't considered or simply offering a basket - it's the little things that make a difference.
- Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
- Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in the stock rooms.
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of.
You will be provided with award winning training accredited by the Institute of Customer Service.
What you'll need to have
These are the essential skills or experience needed to succeed in this role:
- Full training is provided for this role, and we are looking for people who excel in a varied environment, working at pace.
- Communicate and listen effectively.
- Enjoy working as part of a team, promoting a collaborative team dynamic.
- Know that the little things make the biggest difference for customer interactions.
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
It would be great if you also have
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don't match these additional criteria:
- Experience providing customer care and delivering great customer service, but this is not essential.
Our benefits
- Boots Retirement Savings Plan.
- Discretionary annual bonus.
- Generous employee discounts.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
Customer Experience Advocate - Retail, Training & Teamwork in Blyth employer: Boots
At Boots, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and personal growth. With competitive hourly rates starting at £13.02, generous employee discounts, and award-winning training accredited by the Institute of Customer Service, we provide our staff with the tools they need to thrive in their roles. Our commitment to employee well-being is evident through our flexible benefits scheme and access to 24/7 counselling support, making Boots a fantastic place to build a rewarding career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advocate - Retail, Training & Teamwork in Blyth
✨Tip Number 1
Get to know the company inside out! Research Boots, their values, and what makes them tick. This way, when you chat with them, you can show you're genuinely interested and ready to be a proud brand ambassador.
✨Tip Number 2
Practice your communication skills! Whether it's chatting with friends or role-playing with family, being able to listen and respond effectively is key. Show them you can connect with customers and make their shopping experience memorable.
✨Tip Number 3
Teamwork makes the dream work! Think of examples where you've worked well in a team. Share these stories during your interview to highlight your collaborative spirit and how you can contribute to a great store environment.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Boots family and ready to dive into this exciting opportunity.
We think you need these skills to ace Customer Experience Advocate - Retail, Training & Teamwork in Blyth
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the role of Customer Experience Advocate. Highlight any relevant experience in retail or customer service, and don’t forget to mention your teamwork skills!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Boots
✨Know the Role Inside Out
Before your interview, make sure you understand the Customer Experience Advocate role thoroughly. Familiarise yourself with the key responsibilities like helping customers, promoting in-store offers, and working as part of a team. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Communication Skills
Since effective communication is crucial for this role, prepare examples from your past experiences where you've successfully interacted with customers or worked in a team. Think about how you listened to their needs and provided solutions, as this will demonstrate your ability to excel in a varied environment.
✨Emphasise Teamwork
This position requires a collaborative spirit, so be ready to discuss how you work well with others. Share specific instances where you contributed to a team goal or helped create a positive atmosphere. Highlighting your teamwork skills will resonate well with the interviewers.
✨Be a Brand Ambassador
Express your enthusiasm for the brand and its products during the interview. Talk about why you want to work for Boots and how you can contribute to creating a great shopping experience. Showing that you care about the brand will set you apart as a candidate who is not just looking for a job, but is passionate about the role.
