At a Glance
- Tasks: Assist customers with eye-wear solutions and support eye-tests in a dynamic environment.
- Company: Join Boots Opticians, a trusted brand with a focus on inclusivity and personal growth.
- Benefits: Highly competitive salary, additional rewards, and opportunities for personal development.
- Other info: Supportive team culture with excellent career growth opportunities.
- Why this job: Be the first and last point of contact for customers, making a real difference in their experience.
- Qualifications: Passion for customer care and enthusiasm for learning; clinical experience is a plus.
The predicted salary is between 23427 - 28633 £ per year.
What you’ll be doing As an Optical Assistant you will be a fundamental part of our Boots Franchise Opticians practice team, being the first and last person that our customers interact with.
You will be based in practice and report to the practice manager.
You will build great relationships with customers by listening and understanding their needs to find the right product or service for them.
From greeting customers, being part of the pre-screening activities of an eye-test through to helping our customers find the perfect eye-wear solution for them – no two days will be the same.
Key responsibilities
- Order, dispense and collect glasses and contact lenses
- Support with eye-tests and pre-screening activities
- Provide aftercare support through repairs and adjustments
- Complete operational and administrative tasks associated with dispensing prescriptions
- Maintain floor standards What you’ll need to have (our must-haves)• Passion for customer care
- Enthusiasm for learning and personal development It would be great if you also have• Experience in a clinical environment Why Boots Opticians At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential.
We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
Join our team and let’s see what’s possible when we change for the better.
Rewards designed for you We offer a range of excellent rewards and benefits that will be discussed at interview stage.
A bit about us At Boots Opticians, we help everyone see what’s possible, from our customers to our colleagues.
We’re a proud equal opportunity employer, and the diversity of our colleagues is so important to us, as we create a positive and inclusive workplace for everyone who steps through the door.
With a supportive team and trusted brand behind you, join us, and be brilliant with Boots.
What's next If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps.
If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
We hope to hear from you soon.
Be brilliant with Boots.
Optical Assistant in Bexleyheath employer: BOOTS
Boots is an exceptional employer, especially for those looking to make a meaningful impact during the festive season. With a strong emphasis on teamwork and customer service, employees enjoy a supportive work culture that fosters personal growth and offers industry-recognised training. Additionally, the generous employee discounts and wellbeing support ensure that staff feel valued and motivated throughout their time with us in London.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Assistant in Bexleyheath
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BOOTS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BOOTS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Optical Assistant in Bexleyheath
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BOOTS:Your cover letter is your chance to shine! Tell us why you want to work at BOOTS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BOOTS!
How to prepare for a job interview at BOOTS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
