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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and manage store operations.
- Company: Boots Opticians is dedicated to inclusivity and fostering potential in a diverse environment.
- Benefits: Enjoy flexible benefits, generous discounts, and access to 24/7 counselling support.
- Why this job: Join a supportive team with opportunities for career growth and industry-leading training.
- Qualifications: Experience in customer service and a desire to learn; leadership experience preferred.
- Other info: Flexible working options available, including job share and reduced hours.
The predicted salary is between 28800 - 43200 £ per year.
About the role
As an Assistant Manager at Boots Opticians you will lead and inspire your team to deliver an exemplary customer journey. You will work closely with the Store Manager to create and deliver the commercial plan to help the business grow and change for the better. You will be involved in customer service, store operations, and clinical activities including patient pre-screening and dispensing accuracy checks, and more. You will manage a team with varying experience and clinical knowledge, helping them develop their knowledge, skills and future careers. This includes management tasks such as creating and maintaining rotas, return-to-work reviews and performance management. We will support you in completing our industry-leading Step into Optics training programme to develop your clinical knowledge, with leadership training programmes also available to help you develop and carve out a career at Boots Opticians.
What youll need to have
Experience working in a customer facing role
Desire to learn
Led or coached a team
It would be great if you also have
Experience working in a clinical environment
Our benefits
- Discretionary Quarterly bonus
- Generous employee discounts for you and a second person (terms and conditions apply)
- Clinical and Non-Clinical Career development opportunities
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more
- Access to free 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
We have a great range of benefits in addition to the above that offer flexibility to suit you. Find out more at Boots Opticians. Please note: any salary estimates on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots Opticians
At Boots Opticians we foster a working environment where consideration and inclusivity help everyone be themselves and reach their full potential. We are an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let’s see what’s possible when we change for the better.
What’s next
Thank you for visiting our careers page. If you choose to apply, your application will be reviewed by our team and we will contact you as soon as we can. If successful, we will arrange an interview with the hiring manager. We are open to discussing flexible working options, including job share and reduced hours. We are happy to provide reasonable adjustments to help you be at your best during the application and interview process. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
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Assistant Store Manager (Retail) employer: BOOTS
Contact Detail:
BOOTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager (Retail)
✨Tip Number 1
Familiarise yourself with Boots Opticians' values and mission. Understanding their commitment to inclusivity and customer service will help you align your responses during the interview, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare examples from your past experiences where you've successfully led a team or improved customer service. Highlighting these instances will demonstrate your leadership skills and ability to inspire others, which is crucial for the Assistant Store Manager role.
✨Tip Number 3
Research the clinical aspects of the role, especially if you have experience in a clinical environment. Being knowledgeable about patient pre-screening and dispensing will show your readiness to take on the responsibilities of the position.
✨Tip Number 4
Engage with current employees on platforms like LinkedIn to gain insights into the company culture and expectations. This can provide you with valuable information to tailor your approach during the interview process.
We think you need these skills to ace Assistant Store Manager (Retail)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles and any leadership or coaching experience you have. Use specific examples that demonstrate your ability to inspire and manage a team.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities of the Assistant Store Manager position, particularly in delivering excellent customer service and managing a diverse team.
Showcase Your Clinical Knowledge: If you have experience in a clinical environment, be sure to include this in your application. Highlight any relevant training or certifications that would make you a strong candidate for the role.
Prepare for the Interview: Research Boots Opticians and their values. Be ready to discuss how you can contribute to creating an exemplary customer journey and how you would approach team management and development.
How to prepare for a job interview at BOOTS
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll be leading a team. Be prepared to discuss your previous experiences in coaching or managing teams, highlighting specific examples where you inspired others or improved team performance.
✨Demonstrate Customer Service Excellence
Since the role involves delivering an exemplary customer journey, think of instances where you went above and beyond for customers. Share stories that illustrate your commitment to customer satisfaction and how you handled challenging situations.
✨Familiarise Yourself with Clinical Activities
Even if you don't have extensive clinical experience, showing a willingness to learn about patient pre-screening and dispensing can set you apart. Research these processes and express your eagerness to develop your clinical knowledge during the interview.
✨Prepare Questions About Team Development
The role involves helping team members grow their skills. Prepare thoughtful questions about the training programmes and career development opportunities available at Boots Opticians. This shows your interest in not just your own growth, but also in fostering a supportive team environment.
