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- Tasks: Lead a team to deliver an amazing customer experience and manage store operations.
- Company: Boots Opticians is dedicated to inclusivity and helping you reach your full potential.
- Benefits: Enjoy bonuses, discounts, flexible benefits, and access to 24/7 support.
- Why this job: Join a supportive environment with opportunities for growth and clinical training.
- Qualifications: Experience in customer service and team leadership; clinical experience is a plus.
- Other info: Flexible working options available; we embrace diversity and support all applicants.
The predicted salary is between 28800 - 43200 £ per year.
About the role
As an Assistant Manager at Boots Opticians, you will lead and inspire your team to deliver an exemplary customer journey. You will play an important role within your store, working closely with the Store Manager, to create and deliver the commercial plan to help the business grow and change for the better.
Working across the whole store, your days will be full of variety. You will be involved in everything from customer service and store operations to clinical activities, which include patient pre-screening, dispensing, accuracy checks, and much more.
You will manage a team with a variety of experience and clinical knowledge, providing you with the opportunity to help them develop their knowledge, skills, and shape their future careers. This also includes completing management tasks such as creating and maintaining rotas, return to work reviews, and performance management.
We will support you in completing our industry-leading ‘Step into Optics’ training programme to help you develop your clinical knowledge. With leadership training programmes also available, we are committed to helping you develop and carve out a career at Boots Opticians.
What you’ll need to have
- Experience working in a customer-facing role
- Desire to learn
- Led or coached a team
It would be great if you also have
- Experience working in a clinical environment
Our benefits
- Discretionary Quarterly bonus
- Generous employee discounts for you and a second person (terms and conditions apply)
- Clinical and Non-Clinical Career development opportunities
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes, and more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots Opticians
At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let’s see what’s possible when we change for the better.
What’s next
Thank you for taking the time to visit our careers page and read about this exciting opportunity. If you choose to apply, your application will be reviewed by our team and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager.
We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.#J-18808-Ljbffr
Assistant Store Manager (Retail) employer: BOOTS
Contact Detail:
BOOTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager (Retail)
✨Tip Number 1
Familiarize yourself with the customer journey at Boots Opticians. Understanding how to enhance customer experiences will show your commitment to delivering exemplary service, which is crucial for the Assistant Store Manager role.
✨Tip Number 2
Highlight any experience you have in leading or coaching a team. Be prepared to discuss specific examples of how you've motivated others and contributed to their development, as this is a key aspect of the position.
✨Tip Number 3
Research the 'Step into Optics' training programme and be ready to express your eagerness to participate. Showing that you're proactive about your professional development can set you apart from other candidates.
✨Tip Number 4
Demonstrate your understanding of both clinical and non-clinical operations within a retail environment. Being able to discuss how you can contribute to both areas will make you a more attractive candidate for the role.
We think you need these skills to ace Assistant Store Manager (Retail)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Assistant Store Manager position at Boots Opticians. Understand the key responsibilities and required skills, such as customer service experience and team leadership.
Tailor Your CV: Customize your CV to highlight relevant experience in customer-facing roles and any leadership or coaching experience you have. Make sure to include specific examples that demonstrate your ability to inspire and manage a team.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention your desire to learn and grow within the clinical environment, and how you can contribute to creating an exemplary customer journey.
Prepare for the Interview: If selected for an interview, prepare by thinking about how you would handle various scenarios related to team management and customer service. Be ready to discuss your previous experiences and how they align with the values of Boots Opticians.
How to prepare for a job interview at BOOTS
✨Show Your Customer Service Skills
Since the role involves leading a team to deliver an exemplary customer journey, be prepared to share specific examples of how you've excelled in customer service roles. Highlight any experiences where you went above and beyond for customers.
✨Demonstrate Leadership Experience
Discuss your experience in leading or coaching a team. Provide examples of how you've motivated team members, managed performance, or handled conflicts. This will show that you're ready to take on the responsibilities of an Assistant Manager.
✨Express Your Desire to Learn
Boots Opticians values continuous learning. Be sure to express your eagerness to participate in their 'Step into Optics' training programme and any other development opportunities. This shows that you're committed to growing within the company.
✨Prepare for Clinical Discussions
If you have experience in a clinical environment, be ready to discuss it. Even if you don't, familiarize yourself with basic clinical activities mentioned in the job description, like patient pre-screening and dispensing, to demonstrate your interest and willingness to learn.
