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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer care and operational excellence.
- Company: Join Boots, a leading pharmacy and retail brand committed to inclusivity and diversity.
- Benefits: Enjoy flexible benefits, generous discounts, and access to 24/7 counselling support.
- Why this job: Be part of a supportive culture that values your growth and embraces change for the better.
- Qualifications: Experience in a customer-facing role and a passion for team leadership are essential.
- Other info: Open to part-time options and offers reasonable adjustments during the application process.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
As an Assistant Manager you will support your Store Leader to deliver excellent customer care and operational standards every day by connecting with customers to gain a deep understanding of their needs.
Working across both retail and pharmacy, you will lead and inspire your team by demonstrating your leadership skills on the shop floor, showcasing how to provide brilliant service and care.
Key responsibilities:
- You will lead your team to deliver business growth by providing care to our customers and patients
- You\’ll be responsible for the performance and development of your team which you will deliver through regular coaching and reviews
- Deliver a sustainable and efficient retail and pharmacy business in your store to ensure stock availability, control costs, minimise loss and meet our customers\’ expectations
- Conduct regular reviews, audits and risk assessments to protect patient and public safety
- Interpret data, trends and insights to work at pace and react to the changing needs of the customer
What you\’ll need to have
- Experience leading a team within a customer facing setting
- An understanding of how to achieve performance goals through inspiring and coaching a team
- A collaborative personality and able to succeed in a team-centred environment
It would be great if you also have
- Experience working within community pharmacy
- Confidence with navigating and embracing new technology
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.
What\’s next
If you apply for this role, you will be invited to take a timed online assessment. Once you have completed the assessment, our team will review your application and be in touch to update you.
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
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Assistant Manager employer: BOOTS
Contact Detail:
BOOTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarise yourself with Boots' values and customer care philosophy. Understanding how they prioritise customer service will help you align your responses during the interview, showcasing your commitment to delivering excellent care.
✨Tip Number 2
Prepare examples of your leadership experience in a retail or customer-facing environment. Be ready to discuss specific situations where you inspired your team or improved performance, as this will demonstrate your capability to lead effectively.
✨Tip Number 3
Brush up on your data interpretation skills. Since the role involves reacting to customer trends and insights, being able to discuss how you've used data to drive decisions in the past will set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for embracing new technology. Boots values innovation, so be prepared to talk about any relevant tech experiences you've had and how you can leverage technology to enhance customer service and operational efficiency.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading teams and delivering excellent customer service. Use specific examples that demonstrate your ability to inspire and coach others, as these are key responsibilities for the Assistant Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer care and operational excellence. Mention how your previous experiences align with the job requirements, particularly your understanding of performance goals and team collaboration.
Prepare for the Online Assessment: Since you will be invited to take a timed online assessment, practice common assessment questions related to leadership, customer service scenarios, and data interpretation. This will help you feel more confident and prepared.
Showcase Your Adaptability: In your application, highlight any experience you have with new technologies or adapting to changing environments. Boots values candidates who can navigate and embrace new tools, so make sure to include relevant examples.
How to prepare for a job interview at BOOTS
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully motivated your team in the past, focusing on specific situations where your leadership made a difference.
✨Understand Customer Needs
Since the role involves connecting with customers, be ready to discuss how you gather insights about customer needs. Share experiences where you adapted your approach based on customer feedback or trends to enhance service delivery.
✨Emphasise Coaching Experience
Highlight your experience in coaching and developing team members. Be prepared to discuss your methods for conducting performance reviews and how you’ve helped team members achieve their goals through regular feedback and support.
✨Familiarity with Technology
Given the emphasis on embracing new technology, mention any relevant tools or systems you've used in previous roles. Discuss how you've leveraged technology to improve operational efficiency or customer service in a retail or pharmacy setting.
