At a Glance
- Tasks: Lead a team to deliver exceptional customer care and operational excellence.
- Company: Join Boots, a diverse and inclusive workplace that values your individuality.
- Benefits: Enjoy flexible benefits, generous discounts, and a supportive work environment.
- Other info: Opportunities for career growth and a positive, collaborative culture.
- Why this job: Make a real impact by inspiring your team and connecting with customers daily.
- Qualifications: Experience in leading teams and a passion for customer service.
The predicted salary is between 25000 - 32000 € per year.
As an Assistant Manager you will support your Store Leader to deliver excellent customer care and operational standards every day by connecting with customers to gain a deep understanding of their needs. Working across both retail and pharmacy, you will lead and inspire your team by demonstrating your leadership skills on the shop floor, showcasing how to provide brilliant service and care.
Key responsibilities
- You will lead your team to deliver business growth by providing care to our customers and patients.
- You’ll be responsible for the performance and development of your team which you will deliver through regular coaching and reviews.
- Deliver a sustainable and efficient retail and pharmacy business in your store to ensure stock availability, control costs, minimise loss and meet our customers' expectations.
- Conduct regular reviews, audits and risk assessments to protect patient and public safety.
- Interpret data, trends and insights to work at pace and react to the changing needs of the customer.
What you’ll need to have
- Experience leading a team within a customer facing setting.
- An understanding of how to achieve performance goals through inspiring and coaching a team.
- A collaborative personality and able to succeed in a team‑centred environment.
It would be great if you also have
- Experience working within community pharmacy.
- Confidence with navigating and embracing new technology.
Our benefits
- Boots Retirement Savings Plan.
- Discretionary annual bonus.
- Generous employee discounts.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards.
Please note, any salary estimates given on third‑party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.
What’s next
If you apply for this role, you will be invited to take a timed online assessment. Once you have completed the assessment, our team will review your application and be in touch to update you. Where a role is advertised as full-time, we are open to discussing part‑time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Pre‑employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.
Assistant Manager employer: Boots
At Boots, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that empowers our employees to thrive. As an Assistant Manager, you will benefit from comprehensive training and development opportunities, alongside a generous benefits package including flexible working options and employee discounts. Our commitment to diversity and community engagement ensures that every team member feels valued and has the chance to make a meaningful impact in both retail and pharmacy settings.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time on Boots' website and social media. Understanding their values and how they connect with customers will help you show that you're a great fit for the Assistant Manager role.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've inspired or coached a team. Be ready to share these during your interview to demonstrate your experience in leading a customer-facing team.
✨Tip Number 3
Show off your data skills! Since interpreting trends is key for this role, prepare to discuss how you've used data to make decisions in the past. This will highlight your ability to react to changing customer needs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Boots team. Don’t forget to follow up after your application to express your enthusiasm!
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your experience in leading a team. We want to see how you've inspired and coached others in a customer-facing environment, so share specific examples that showcase your leadership style.
Connect with Our Values:At Boots, we value inclusivity and consideration. In your application, reflect on how you align with these values. Share any experiences that demonstrate your commitment to creating a positive and inclusive environment for both customers and colleagues.
Be Data Savvy:Since the role involves interpreting data and trends, don’t shy away from mentioning your analytical skills. We love candidates who can react quickly to changing customer needs, so include any relevant experiences where you've used data to drive decisions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows you're keen on joining our team at Boots!
How to prepare for a job interview at Boots
✨Know Your Customer Care
As an Assistant Manager, you'll need to demonstrate a strong understanding of customer care. Research Boots' approach to customer service and think about how you can connect with customers. Prepare examples from your past experiences where you've successfully met customer needs.
✨Showcase Your Leadership Skills
Be ready to discuss your leadership style and how you've inspired teams in previous roles. Think of specific instances where your coaching led to improved performance. This will show that you can lead and develop a team effectively.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators relevant to retail and pharmacy operations. Be prepared to discuss how you would interpret data and trends to drive business growth. This shows you're not just a people person but also business-savvy.
✨Embrace Inclusivity and Collaboration
Boots values inclusivity, so be ready to talk about how you foster a collaborative environment. Share examples of how you've worked with diverse teams and how you ensure everyone feels valued and included in achieving common goals.
