At a Glance
- Tasks: Lead a team to deliver exceptional customer care and operational excellence.
- Company: Join Boots, a diverse and inclusive employer committed to your growth.
- Benefits: Enjoy flexible benefits, generous discounts, and a supportive work environment.
- Other info: Opportunities for career development and a positive workplace culture.
- Why this job: Make a real impact by inspiring your team and connecting with customers.
- Qualifications: Experience in leading teams and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
As an Assistant Manager you will support your Store Leader to deliver excellent customer care and operational standards every day by connecting with customers to gain a deep understanding of their needs. Working across both retail and pharmacy, you will lead and inspire your team by demonstrating your leadership skills on the shop floor, showcasing how to provide brilliant service and care.
Key responsibilities
- You will lead your team to deliver business growth by providing care to our customers and patients.
- You'll be responsible for the performance and development of your team which you will deliver through regular coaching and reviews.
- Deliver a sustainable and efficient retail and pharmacy business in your store to ensure stock availability, control costs, minimise loss and meet our customers' expectations.
- Conduct regular reviews, audits and risk assessments to protect patient and public safety.
- Interpret data, trends and insights to work at pace and react to the changing needs of the customer.
What you'll need to have
- Experience leading a team within a customer facing setting.
- An understanding of how to achieve performance goals through inspiring and coaching a team.
- A collaborative personality and able to succeed in a team-centred environment.
It would be great if you also have
- Experience working within community pharmacy.
- Confidence with navigating and embracing new technology.
Our benefits
- Boots Retirement Savings Plan.
- Discretionary annual bonus.
- Generous employee discounts.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.
What's next
If you apply for this role, you will be invited to take a timed online assessment. Once you have completed the assessment, our team will review your application and be in touch to update you. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. This role requires the successful candidate to complete a pre-employment check after receiving an offer.
Assistant Manager employer: Boots
At Boots, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that empowers our employees to thrive. As an Assistant Manager, you will benefit from comprehensive training and development opportunities, alongside a generous benefits package that includes flexible working options and employee discounts. Our commitment to diversity and well-being ensures that every team member can contribute meaningfully while enjoying a fulfilling career in a dynamic retail and pharmacy environment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching Boots and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your leadership experience can translate into inspiring your future team at Boots.
✨Tip Number 3
Show off your customer care skills! Be ready to share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to delivering excellent service, which is key for the Assistant Manager role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight any experience you have in leading a team. We want to see how you've inspired others and delivered excellent customer care in previous roles.
Connect with Our Values:Take a moment to reflect on our commitment to inclusivity and diversity. In your application, share how you align with these values and how you can contribute to creating a positive environment at Boots.
Be Specific About Your Experience:Use concrete examples from your past roles to demonstrate your ability to achieve performance goals. We love seeing how you've used coaching and collaboration to drive success in a customer-facing setting.
Apply Through Our Website:Don’t forget to apply through our official website! It’s the best way for us to receive your application and ensure you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Boots
✨Know Your Customer Care
As an Assistant Manager, understanding customer needs is key. Research Boots' approach to customer care and think of examples where you've successfully connected with customers in the past. Be ready to discuss how you can enhance the customer experience.
✨Showcase Your Leadership Skills
Prepare to share specific instances where you've led a team effectively. Think about how you inspired your team to achieve performance goals and how you provided coaching. Highlight your collaborative nature and how it contributed to team success.
✨Familiarise Yourself with Data Insights
Since interpreting data trends is part of the role, brush up on any relevant metrics or KPIs you've worked with before. Be prepared to discuss how you've used data to make decisions or adapt to changing customer needs in previous roles.
✨Embrace Technology
Boots values tech-savvy candidates, so be ready to talk about your experience with new technologies. If you've implemented or adapted to new systems in your previous jobs, share those experiences to demonstrate your adaptability and willingness to learn.
