At a Glance
- Tasks: Help customers, manage tills, and ensure a great shopping experience.
- Company: Join Boots, a leading brand known for its customer care.
- Benefits: Competitive pay, employee discounts, and flexible benefits.
- Other info: Enjoy award-winning training and a supportive team environment.
- Why this job: Be a proud brand ambassador and make a difference in customer interactions.
- Qualifications: No experience needed; just a passion for helping others.
The predicted salary is between 27100 - 31400 € per year.
You will work onsite and report into the Assistant or Store Manager. Your role includes helping at the tills, advising customers, or working in the back shop.
Responsibilities
- Help customers and put them at ease by listening, answering questions and giving great advice on our products.
- Recommend items they hadn't considered or offer a basket – little things make a difference.
- Get to know our in‑store offers and schemes and promote them.
- Ensure the right products are displayed on the shop floor, provide excellent service on the tills and help with stock in the stock rooms.
- Work with the team to keep the store clean and presentable, creating a great shopping experience.
You will be provided with award‑winning training accredited by the Institute of Customer Service.
Essential skills & experience
- Full training is provided for this role.
- Excel in a varied, fast‑paced environment.
- Communicate and listen effectively.
- Enjoy working as part of a team and promoting a collaborative dynamic.
- Know that the little things make the biggest difference for customer interactions.
- Desire to be a proud brand ambassador for Boots and help customers find the best products for them.
Desirable skills & experience
- Experience providing customer care and delivering great customer service.
Working hours
This is a permanent role. Applicants must be able to commit to the advertised hours on a permanent basis and be flexible to work a variety of shift patterns throughout the week, including weekends.
Compensation & Benefits
- Hourly rate: £13.02 – £15.10 (London), increasing after six months in role.
- Boots Retirement Savings Plan.
- Discretionary annual bonus.
- Generous employee discounts.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We are proud to be an equal‑opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
Customer Advisor in Wokingham employer: Boots UK
At Boots, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values diversity and teamwork. As a Customer Advisor in London, you'll benefit from award-winning training, competitive pay, and a range of employee perks including generous discounts and a comprehensive retirement savings plan. We are committed to your growth and well-being, ensuring you have the tools and support needed to thrive in your role and make a meaningful impact on our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Wokingham
✨Tip Number 1
Get to know the company inside out! Before your interview, do a bit of research on Boots and their products. This way, you can show off your knowledge and impress them with how well you understand their brand and values.
✨Tip Number 2
Practice your customer service skills! Think about scenarios where you’ve helped customers in the past. Be ready to share these experiences during your interview to demonstrate how you can make a difference in customer interactions.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you’re looking sharp and professional. It’s all about making a great first impression, and we want you to shine!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Customer Advisor in Wokingham
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any experience you have in customer service. We want to see how you've helped customers in the past and how you can bring that same energy to our team!
Be Yourself:Let your personality shine through in your application! We’re looking for genuine people who can connect with customers and create a welcoming atmosphere. Don’t be afraid to show us what makes you unique.
Tailor Your Application:Make sure to tailor your application to the role of Customer Advisor. Mention specific responsibilities from the job description and explain how your skills align with them. This shows us you’ve done your homework and are genuinely interested.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super straightforward!
How to prepare for a job interview at Boots UK
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered by the company. Being able to discuss specific items and promotions will show your enthusiasm and readiness to help customers.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Nod, ask clarifying questions, and summarise their points. This will highlight your ability to connect with customers and understand their needs.
✨Showcase Team Spirit
Since teamwork is essential in this role, be prepared to share examples of how you've successfully collaborated with others in previous jobs. Highlighting your ability to work well in a team will resonate with the interviewers.
✨Emphasise Customer Care
Be ready to discuss your past experiences in customer service. Share specific instances where you went above and beyond for a customer, as this aligns perfectly with the company's focus on creating a great shopping experience.
