Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers, manage tills, and ensure a smooth shopping experience.
- Company: Join Boots, a leading retailer with a focus on inclusivity and teamwork.
- Benefits: Competitive pay, employee discounts, flexible benefits, and 24/7 support.
- Other info: Award-winning training provided, with opportunities for career growth.
- Why this job: Gain valuable experience in retail while making a difference for customers.
- Qualifications: No prior experience needed; just a passion for customer service and teamwork.
Overview
You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:
- Help our customers and put them at ease; listen to find out more about them, answer questions and give great advice on our products, recommending items they hadn’t considered or simply offering a basket.
- Get to know our in-store offers and schemes and promote them – the more information we can give our customers the better.
- Help our stores run smoothly – ensuring the right products are displayed on the shop floor, providing great service on our tills, or helping with stock in the stock rooms.
- Work with other members of the team to provide a great shopping experience and ensure the store is clean and presentable.
You will be provided with award winning training accredited by the Institute of Customer Service. Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain experience, or you have experience with retail and you’re seeking a new challenge.
Essential skills or experience
Full training is provided for this role, and we are looking for people who:
- Excel in a varied environment, working at pace
- Communicate and listen effectively
- Enjoy working as part of a team, promoting a collaborative team dynamic
- Know that the little things make the biggest difference in customer interactions
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them
Desirable skills or experience
Experience providing customer care and delivering great customer service, but this is not essential.
Salary and Benefits
The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
We have a great range of benefits in addition to the above that offer flexibility to suit you. Find out more at boots.jobs/rewards.
About Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it’s with you that we change for the better.
Customer Advisor in Wilmslow employer: Boots UK
Contact Detail:
Boots UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Wilmslow
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Boots' latest offers and schemes. This way, you can show off your knowledge and impress them with how well you understand their products and services.
✨Tip Number 2
Practice your communication skills! Since the role is all about helping customers, think of some scenarios where you can demonstrate your ability to listen and provide great advice. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Show your team spirit! Boots values collaboration, so be ready to share examples of how you've worked well in a team before. Whether it’s in retail or another setting, having those stories at the ready will make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find loads of resources and tips on our site to help you prepare for the interview process. Let’s get you that job!
We think you need these skills to ace Customer Advisor in Wilmslow
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention how you excel in a fast-paced environment and your passion for customer service – it’ll make you stand out!
Show Your Team Spirit: Since teamwork is key at Boots, share examples of how you've worked collaboratively in the past. Whether it's helping a colleague or contributing to a team project, we love to see that team dynamic!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you can find all the info you need about the role and our amazing benefits there!
How to prepare for a job interview at Boots UK
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered by Boots. Being able to discuss specific items and promotions will show your enthusiasm and readiness to help customers.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Make sure to ask clarifying questions and respond thoughtfully to their queries. This will highlight your ability to connect with customers and understand their needs.
✨Show Team Spirit
Emphasise your experience working in teams. Share examples of how you’ve collaborated with others to achieve a common goal. This will resonate well, as teamwork is crucial in providing a great shopping experience at Boots.
✨Highlight Customer Care Experience
Even if you don’t have direct retail experience, think about times when you’ve provided excellent customer service in other roles. Be ready to share these stories, as they can illustrate your capability to excel in a customer-focused environment.