At a Glance
- Tasks: Be the go-to person for care home customers, ensuring top-notch service and smooth operations.
- Company: Join Boots, a trusted name in healthcare with a community-focused approach.
- Benefits: Enjoy flexible benefits, generous discounts, and a supportive work environment.
- Other info: Great opportunities for career growth and community engagement.
- Why this job: Make a real difference in people's lives while growing your career in healthcare.
- Qualifications: NVQ2 in Pharmaceutical Science and problem-solving skills in healthcare.
The predicted salary is between 30000 - 40000 £ per year.
As a Care Services Partner, your job is to provide a single point of contact for care home customers ensuring excellent customer care is always provided while leading the operational running of the care services pharmacy. You will work in partnership with local stakeholders to enable delivery of this outstanding level of service to care services users and work onsite reporting to the store manager.
Your Priorities Will Include:
- Planning the Care Services workload to ensure that your team provides the very best service possible.
- Working in partnership with a local network of around 40 care homes, store teams and GP surgeries to deliver outstanding care to enable retention of existing homes and growth of new customers.
- Resolving queries and issues raised by care homes.
- Supporting dispensing duties including labelling, priming, preparing MARR sheets, ordering, dispensing, endorsing, checking prescriptions and collecting prescriptions.
- Working with the Regional Business Manager to become an ambassador for Boots within the local community and assist in the sign‑up of new business.
- Working across all parts of the pharmacy in the store, including the healthcare counter.
What You’ll Need To Have:
- NVQ2 in Pharmaceutical Science (or equivalent).
- Experience with problem solving in a healthcare environment with a focus on getting it right for your customers.
It would be great if you also have:
- NVQ3 in Pharmaceutical Science (or equivalent).
- A full driving licence as you’ll visit the Care Homes you’re supporting.
Our Benefits:
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
Boots is an equal‑opportunity employer and a Ban the Box employer. We consider the suitability of applicants with criminal convictions on a case‑by‑case basis.
Care Services Customer Partner in Warrington employer: Boots UK
At Boots, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee well-being and growth. As a Care Services Customer Partner, you will enjoy a range of benefits including flexible working options, generous discounts, and access to 24/7 counselling support, all while making a meaningful impact in the local community by enhancing care services for our partners. Join us in a role that not only values your contributions but also fosters your professional development in a dynamic healthcare environment.
StudySmarter Expert Advice🤫
We think this is how you could land Care Services Customer Partner in Warrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Boots UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Boots UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Care Services Customer Partner in Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Boots UK:Your cover letter is your chance to shine! Tell us why you want to work at Boots UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Boots UK!
How to prepare for a job interview at Boots UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
