At a Glance
- Tasks: Help customers, manage tills, and maintain store displays while working in a dynamic team.
- Company: Join Boots, a leading retailer known for its commitment to customer service.
- Benefits: Enjoy flexible shifts, competitive pay, employee discounts, and comprehensive training.
- Other info: Flexible hours, inclusive culture, and opportunities for growth await you!
- Why this job: Be a brand ambassador and make a real difference in customer experiences.
- Qualifications: No experience needed; just bring your passion for teamwork and customer care.
The predicted salary is between 27100 - 31400 £ per year.
You will work onsite and report into the Assistant or Store Manager. Your role may involve working on the tills, advising customers, or working in the back shop.
Responsibilities
- Help customers by listening to their needs, answering questions, giving product advice, and recommending items they may not have considered.
- Promote in‑store offers and schemes, ensuring customers receive full information.
- Maintain product displays, provide excellent checkout service, and assist with stock in the stock rooms.
- Work with the team to keep the store clean, presentable, and ready for customers.
Training
You will receive award‑winning training accredited by the Institute of Customer Service.
Qualifications
- Full training is provided for this role.
- Excel in a varied environment, working at pace.
- Communicate and listen effectively.
- Enjoy working as part of a team, promoting a collaborative team dynamic.
- Know that the little things make the biggest difference for customer interactions.
- Desire to be a proud brand ambassador for Boots and help customers find the best products for them.
Desirable
- Experience providing customer care and delivering great customer service (not essential).
Work Schedule
Flexible shift patterns throughout the week, including weekend shifts.
Remuneration
Hourly rate of £13.02 to £15.10, depending on location, with an increase after six months in role.
Benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
Equal Opportunity
We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
Customer Advisor | Flexible Shifts, Training & Discounts in Southend-on-Sea employer: Boots UK
Boots is an exceptional employer that prioritises employee development and well-being, offering award-winning training accredited by the Institute of Customer Service. With flexible shift patterns, generous employee discounts, and a commitment to diversity and inclusion, Boots fosters a collaborative work culture where every team member can thrive and make a meaningful impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor | Flexible Shifts, Training & Discounts in Southend-on-Sea
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being a part of their world.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Advisor. This will not only boost your confidence but also prepare you to impress during those tricky interview questions.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're proactive and keen to learn more about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Advisor | Flexible Shifts, Training & Discounts in Southend-on-Sea
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Advisor. We want to see how you can help customers and contribute to our team!
Show Your Passion for Customer Service:In your written application, let us know why you love helping customers. Share any relevant experiences that showcase your ability to listen, advise, and make a difference in customer interactions.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Remember, less is often more!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Boots UK
✨Know the Role Inside Out
Before your interview, make sure you understand the Customer Advisor role thoroughly. Familiarise yourself with the responsibilities like advising customers and maintaining product displays. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Think of specific examples from your past experiences where you've excelled in customer service. Whether it’s resolving a complaint or going the extra mile for a customer, these stories will demonstrate your ability to connect with customers and provide excellent service.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows that you’re engaged and eager to learn more about the company culture.
✨Emphasise Teamwork and Collaboration
Since the role involves working as part of a team, be ready to discuss how you’ve successfully collaborated with others in previous jobs. Highlighting your ability to work well in a team will resonate with the interviewers and align with their values.
