At a Glance
- Tasks: Help customers, manage tills, and ensure a smooth store experience.
- Company: Join Boots, a leading brand known for its customer care.
- Benefits: Competitive pay, employee discounts, flexible benefits, and wellness support.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Kickstart your career with award-winning training and a supportive team.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 13.02 - 15.1 £ per hour.
Role Overview
You will work onsite and report into the Assistant or Store Manager. Your role may involve working on the tills, advising customers, or working in the back shop.
Key Responsibilities
- Help customers and put them at ease – listening, answering questions, giving advice, recommending items, and offering a basket.
- Get to know in‑store offers and schemes and promote them.
- Help the store run smoothly – ensuring products are displayed correctly, providing great service at the tills, and assisting with stock in the stock rooms.
- Work with team members to provide a great shopping experience; keep the store clean and presentable.
Training
You will receive award‑winning training accredited by the Institute of Customer Service. Joining as a Customer Advisor is a great opportunity whether you are starting or looking for a new challenge and could be the start of a new career with us.
Essential Skills & Experience
- Excel in a varied environment and work at pace.
- Communicate and listen effectively.
- Enjoy working as part of a team and promote a collaborative dynamic.
- Understand that the little things make the biggest difference in customer interactions.
- Desire to be a proud brand ambassador for Boots and help customers find the best products.
Desirable Skills & Experience
- Experience providing customer care and delivering excellent customer service.
Salary & Benefits
- Hourly rate: £13.02–£15.10 across selected London locations, increasing after 6 months.
- Boots Retirement Savings Plan.
- Discretionary annual bonus.
- Generous employee discounts.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme.
- Access to free, 24/7 counselling and support through TELUS Health – our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you; find out more at boots.jobs/rewards. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
Customer Advisor in Shanklin employer: Boots UK
Boots is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and growth. With award-winning training accredited by the Institute of Customer Service, employees can thrive in their roles as Customer Advisors while enjoying competitive pay, generous discounts, and flexible benefits tailored to individual needs. Located in vibrant London, this role not only provides a chance to make a meaningful impact on customer experiences but also opens doors to exciting career advancement opportunities within a renowned brand.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Shanklin
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Boots UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Boots UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advisor in Shanklin
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Boots UK:Your cover letter is your chance to shine! Tell us why you want to work at Boots UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Boots UK!
How to prepare for a job interview at Boots UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
