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- Tasks: Assist customers, manage tills, and ensure a smooth shopping experience.
- Company: Join Boots, a leading retail brand with a focus on inclusivity.
- Benefits: Competitive pay, employee discounts, flexible benefits, and award-winning training.
- Other info: Opportunities for part-time work and career growth within a diverse team.
- Why this job: Kickstart your career in a supportive environment while helping customers find what they need.
- Qualifications: No prior experience needed; just a passion for customer service and teamwork.
The predicted salary is between 25859 - 29300 £ per year.
The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role. Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.
Role and Responsibilities
- You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop.
- Help our customers and put them at ease; listen to find out more about them, answer questions and give great advice on our products, recommend items they hadn’t considered, or simply offer a basket — it’s the little things that make a difference.
- Get to know in-store offers and schemes and promote them; the more information we can give our customers, the better.
- Help our stores run smoothly by ensuring the right products are displayed on the shop floor, providing a great service on our tills, or helping with stock in the stock rooms.
- Work with other team members to provide a great shopping experience, ensuring the store is always clean and presentable to be a store everyone can be proud of.
- You will be provided with award-winning training accredited by the Institute of Customer Service.
What You’ll Need To Have
- Full training is provided for this role, and we are looking for people who excel in a varied environment, working at pace.
- Communicate and listen effectively.
- Enjoy working as part of a team, promoting a collaborative team dynamic.
- Know that the little things make the biggest difference for customer interactions.
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
Desirable Skills
- Experience providing customer care and delivering great customer service, but this is not essential.
Our Benefits
- Boots Retirement Savings Plan.
- Discretionary annual bonus.
- Generous employee discounts.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots?
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it’s with you we change for the better.
What’s Next?
If your application is successful, you will be invited to attend an in-store interview within the next 14 days. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Customer Advisor in Salford employer: Boots UK
Contact Detail:
Boots UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Salford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Boots. Understand their values, products, and customer service approach. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for customer service roles and rehearse your answers. Focus on how you can demonstrate your communication skills and teamwork experience, as these are key for a Customer Advisor position.
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look smart and presentable. First impressions matter, and showing that you care about your appearance reflects well on your commitment to the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Advisor in Salford
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique.
Tailor Your Application: Make sure to read the job description carefully and highlight your relevant skills and experiences. Show us how you can excel in a varied environment and contribute to our team dynamic!
Show Your Customer Care Skills: Even if you don’t have direct experience, think about times when you've provided great service or helped someone out. Share those stories with us to demonstrate your customer care abilities!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our fantastic team at Boots!
How to prepare for a job interview at Boots UK
✨Know the Company
Before your interview, take some time to research Boots. Understand their values, products, and customer service philosophy. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Advisor, your ability to connect with customers is key. Prepare examples from your past experiences where you provided excellent customer service or resolved issues effectively. This will demonstrate your capability to excel in this role.
✨Practice Common Interview Questions
Think about questions like 'How do you handle difficult customers?' or 'Can you give an example of when you worked as part of a team?'. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask questions that show your interest in the role and the company. Inquire about training opportunities or how success is measured in the Customer Advisor position. This not only shows your enthusiasm but also helps you gauge if the role is right for you.