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For Companies At a Glance
- Tasks: Support patients through their treatment journey with excellent customer care.
- Company: Join Boots Online Doctor, a leader in healthcare innovation.
- Benefits: Enjoy flexible working, competitive pay, and a range of perks.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Customer support experience and strong communication skills are essential.
- Other info: Hybrid role with opportunities for career growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Overview
We are looking for a Patient Support Team Specialist to join our growing team at Boots Online Doctor. This is a full-time hybrid (3 days in office and 2 days working from home) vacancy within our London office based in vibrant Angel, Islington.
About the role
Working within this fast paced team, you will be the face of Boots Online Doctor to our patients, supporting them before, during and after their treatment journey by answering queries and providing customer care excellence at all times. This will involve liaising with our patients, clinical team and Boots pharmacies as well as supporting other operational activities.
As a Patient Support Specialist you will thrive on delivering the highest quality support whether via phone, message or webchat. You will also be a curious investigator, who can get stuck into technical problem solvers whilst listening to concerns with empathy.
We support our customers 7 days a week and your shift patterns will be rota-based, typically 4 weekdays and 1 weekend shift (either Saturday or Sunday). Shifts will be between 8am and 8pm however current working hours are between 8am-6pm.
In a time when the health system is under immense pressure, we are growing fast to innovate and redefine how patients receive care digitally. Join us at this exciting moment as you take your next career step.
What you’ll need to have
- Solid experience providing customer support or call centre experience;
- Strong written and verbal communication skills;
- Address the root causes of issues, take the appropriate corrective actions, and develop/improve on current processes;
- Understand key drivers to increase customer satisfaction – both in terms of quality and on-time delivery;
- Ability to make clear suggestions for further investigative steps to help quickly home in on root causes of network issues and resolve the problem;
- Strive to WOW our patients and your teammates by going above and beyond everyday.
- Minimum of an FTTC connection with internet speeds of 20Mbps download and 5Mbps upload.
It would be great if you also have
- Experience in a tech start-up/scale-up.
- Experience or knowledge of the NHS, healthcare, or healthtech industry.
Benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it\’s with you, we change for the better.
What’s next
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
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Patient Support Team Specialist - Customer Care - Boots Online Doctor employer: Boots UK
Contact Detail:
Boots UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Support Team Specialist - Customer Care - Boots Online Doctor
✨Tip Number 1
Get to know Boots Online Doctor inside out! Familiarise yourself with their services and values. This way, when you chat with them, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your communication skills! Whether it’s over the phone or via webchat, being clear and empathetic is key. Try role-playing with a friend to nail those tricky customer scenarios.
✨Tip Number 3
Show your problem-solving skills! Think of examples from your past experiences where you tackled issues head-on. Boots loves a curious investigator, so be ready to share how you’ve gone above and beyond for customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in patient care.
We think you need these skills to ace Patient Support Team Specialist - Customer Care - Boots Online Doctor
Some tips for your application 🫡
Show Your Customer Care Skills: Make sure to highlight your experience in customer support. We want to see how you've wowed customers in the past, so share specific examples that demonstrate your ability to provide excellent service.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you're a great fit for the Patient Support Team Specialist role.
Tailor Your Application: Take a moment to customise your application for this role. Mention your understanding of the healthcare industry and how your skills align with our mission at Boots Online Doctor. It shows us you’re genuinely interested!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Boots UK
✨Know Your Stuff
Before the interview, make sure you understand Boots Online Doctor's services and how they support patients. Familiarise yourself with common queries patients might have and think about how you would respond to them. This will show your genuine interest in the role and help you stand out.
✨Showcase Your Empathy
As a Patient Support Team Specialist, empathy is key. Prepare examples from your past experiences where you've successfully handled customer concerns with care and understanding. This will demonstrate your ability to connect with patients and provide excellent customer care.
✨Be a Problem Solver
Think of situations where you've tackled technical issues or resolved customer complaints effectively. Be ready to discuss your thought process and the steps you took to address root causes. This will highlight your investigative skills and your commitment to improving processes.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to practice your responses. Focus on clear communication and maintaining a positive attitude. This will help you feel more confident and articulate during the actual interview, making a great impression on the hiring team.
