Franchise Operations Manager in Nottingham

Welcome to the wonderful world of Franchise – an exciting team that plays heavily into the Boots Opticians growth plans. As established level members of the British Franchise Association, we are committed to ethical franchising, and we constantly evolve to continue to meet those standards. Over the coming 3 years, we expect to see significant changes in our franchise estate with approximately 100 portfolio store ownership changes. This role is essential in facilitating and transacting those changes, managing the legal negotiations process, and maintaining our current estates contract renewals.

Key responsibilities:

• Manage the legal process from board approval through to completion of the negotiated sales.
• Ensure all legal documentation is properly produced and processed for renewals, sales, and new openings.
• Own the Precedent Agreement and Operating Manual and update this as required with our chosen legal partners.
• Responsible for generating and saving all standard letters to our franchisees.
• Maintain and own the renewals process for all our current estate.
• Build relationships and support the Support Office departments on franchise considerations for initiatives it wishes to run/change, ensuring a full understanding of franchise impacts.
• Provide the field team with support to assist with Franchise Partners compliance, ensuring that both the Franchise Partner's and the Franchisor's obligations are being met.

What you’ll need to have (our must-haves):

• Significant understanding of Franchise contracts, processes, commercial and estate contracts, especially in opticians.
• Comfortable in contractual negotiations.
• Ability to balance autonomy with being highly accountable and resilient.
• Build relationships and influence internally and externally.
• Keen eye for attention to detail.

Rewards designed for you:

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including options to buy additional holiday, discounted gym membership, life assurance, activity passes, and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

About The Boots Group:

The Boots Group is a trusted leader in healthcare, pharmacy, and retail, operating across 11 countries - including the UK, Ireland, Thailand, and Mexico. The Boots Group brands - including Boots, Boots Opticians, No7 Beauty Company, Farmacias Benavides, and Alliance Healthcare - are trusted and well-recognised healthcare and beauty businesses, serving millions of customers and patients every day in communities around the world. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

What’s next:

If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job-share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. We hope to hear from you soon.