Overview
The Digital Services Team are responsible for leading a wide range of operational & business processes across our UK and ROI digital platforms, ensuring they operate effectively, deliver value, and always enhance the customer experience. Our Digital Services team is comprised of four main areas: Digital Promotions & Events team, Digital Product Enrichment Team, Digital Services Projects & Transformation support team and Digital Content Systems Support team. We have a new opportunity to join our team, operating in the Digital Services Promotions space to be a key subject matter expert contributing to a range of digital & business wide transformation projects. We have a very ambitious and challenging plan ahead to improve our colleague and shopper experience to achieve our overall goals for Boots and our customers.
Responsibilities
- Oversee daily workload planning and prioritisation, ensuring the team can effectively respond to changing priorities, manage ad‑hoc requests, and consistently deliver high quality BAU activity.
- Act as a point of escalation, supporting assistants in resolving issues and keeping stakeholders informed with clear expectation management.
- Coach, lead and support a team of assistants, ensuring they have the skills and knowledge required to accurately build and validate promotions. Champion capability development, encourage continuous improvement, and embed high standards across the team.
- Use specialist knowledge of promotions to improve processes, strengthen ways of working, and eliminate inefficiencies. Develop knowledge as a subject matter expert, help shape decisions, uphold best practice standards, and ensure the accurate delivery of online promotions from set‑up through to launch.
- Build strong relationships and work closely with Ecommerce, Loyalty, Trading, and the wider Operations team to ensure all online promotion activity lands accurately and on time. Support effective communication between teams and foster a collaborative environment that ensures operational success.
- Represent Digital Services in broader digital transformation projects, providing operational expertise to influence decisions and future capability. In partnership with the manager, ensure projects are scoped effectively, executed to a high standard, and deliver meaningful improvements for colleagues and customers.
- Develop appropriate reporting and analysis to maintain and improve data requirements and find gaps or opportunities to increase conversion and customer engagement.
Qualifications
- Passionate about customers, with an eye for detail, and a pragmatic approach with operational experience.
- Passionate about developing others – supporting, coaching, and empowering the team to grow skills, build confidence, and deliver high quality work. Create an environment where people feel supported, motivated, and able to do their best.
- Experienced and confident in managing stakeholders across multiple teams, levels and third parties, holding to account and escalating when required, not shying away from challenges and able to call out when things are off track.
- Curious and proactive mindset, consistently seeking to understand the "why" behind processes and decisions. Confident in questioning the status quo when necessary and comfortable taking ownership of learning and development.
- Flexible and available to work out of hours, early mornings, and late evenings on occasion if required and provide escalation support where needed (this would be discussed with the manager regarding frequency).
Employer Statement
At Boots, we’re proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we’re committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
Benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
There's lots more in our benefits and discounts, MyBoosts – there to give you that little lift in your everyday. Find out more at boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third‑party sites are not endorsed by Boots and may not be accurate.
With our website available for customers 24 hours a day, working times will vary at short notice and require some early mornings from 5am to ensure everything is accurate and signed off ahead of customer peak shopping periods, but this role will plan that for themselves and part of the wider team in advance.
