Digital Service Assistant Manager in Nottingham

Contract: 12M Fixed Term Contract

Shift pattern: Full Time

Location: Nottingham

Recruitment Partner: Matthew Nelligan

What you’ll be doing

The Digital Services Team are responsible for leading a wide range of operational & business processes across our UK and ROI digital platforms, ensuring that they operate effectively, deliver value, and always enhance the customer experience. Our Digital Services team is comprised of four main areas: Digital Promotions & Events team, Digital Product Enrichment Team, Digital Services Projects & Transformation support team and Digital Content Systems Support team. We have a new opportunity to join our team, operating in the Digital Services Promotions space to be a key subject matter expert contributing to a range of digital & business wide transformation projects. We have a very ambitious and challenging plan ahead to improve our colleague and shopper experience to achieve our overall goals for Boots and our customers.

Key responsibilities

• You will oversee daily workload planning and prioritisation, ensuring the team can effectively respond to changing priorities, manage ad‑hoc requests, and consistently deliver high‑quality BAU activity.
• You will act as a point of escalation, supporting assistants in resolving issues and keeping stakeholders informed with clear expectation management.
• You will coach, lead, and support a team of assistants, ensuring they have the skills and knowledge required to accurately build and validate promotions.
• You will champion capability development, encourage continuous improvement, and embed high standards across the team.
• You will use your specialist knowledge of promotions to improve processes, strengthen ways of working, and eliminate inefficiencies.
• Developing your knowledge as a subject matter expert, you will help shape decisions, uphold best‑practice standards, and ensure the accurate delivery of online promotions from set‑up through to launch.
• You will build strong relationships and work closely with Ecommerce, Loyalty, Trading, and the wider Operations team to ensure all online promotion activity lands accurately and on time.
• You will support effective communication between teams and foster a collaborative environment that ensures operational success.
• You will represent Digital Services in broader digital transformation projects, providing operational expertise to influence decisions and future capability.
• In partnership with your manager, you will ensure projects are scoped effectively, executed to a high standard, and deliver meaningful improvements for colleagues and customers.
• Develop appropriate reporting and analysis to maintain and improve our data requirements and find gaps or opportunities to increase conversion and customer engagement.

What you’ll need to have (our must-haves)

• We are looking for someone who is passionate about customers, has an eye for detail, and a pragmatic approach with operational experience.
• You are passionate about developing others - supporting, coaching, and empowering your team to grow their skills, build confidence, and deliver high‑quality work.
• You create an environment where people feel supported, motivated, and able to do their best.
• Experienced and confident in managing stakeholders across multiple teams, levels and third parties, holding to account and escalating when required, not shying away from challenges and able to call out when things are off track.
• Curious and proactive mindset, consistently seeking to understand the "why" behind processes and decisions.
• Confident in questioning the status quo when necessary and comfortable taking ownership of their learning and development.
• Flexible and available to work out of hours, early mornings, and late evenings on occasion if required and provide escalation support where required (this would be in discussion with your manager on the frequency).
• With our website available for customers 24 hours a day, working times will vary at short notice and require some early mornings from 5am to ensure everything is accurate and signed off ahead of customer peak shopping periods, but this role will plan that for themselves and part of the wider team in advance.

Rewards designed for you

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

There’s lots more in our benefits and discounts, MyBoosts – there to give you that little lift in your everyday. Find out more at boots.jobs/rewards. Exclusions may apply; eligible roles only.

A bit about us

At Boots, we’re proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we’re committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.

What’s next

If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.