At a Glance
- Tasks: Lead digital transformation projects and ensure operational readiness for critical phases.
- Company: Join Boots, a leading health and beauty retailer with a commitment to innovation.
- Benefits: Enjoy competitive salary, generous discounts, flexible benefits, and a supportive work environment.
- Other info: Flexible working hours with opportunities for career growth and development.
- Why this job: Make a real impact in a dynamic role that balances change with stability.
- Qualifications: Experience in operational leadership and strong stakeholder management skills required.
The predicted salary is between 50000 - 60000 £ per year.
Role Overview: You will support major digital transformation projects, ensuring day‑to‑day activities are protected and operationally ready for critical cutovers and hypercare phases.
Responsibilities:
- Own the BAU protection model, ensuring critical day‑to‑day activity is prioritised and managed alongside cutover delivery.
- Define operational readiness for go‑live, including support model, ownership, business validation, processes and escalation routes.
- Own the hypercare strategy, including entry/exit criteria, support rota, governance, reporting and issue management.
- Coordinate business validation, known issues, operational workarounds and handover into BAU.
- Provide go/no‑go evidence on BAU resilience, operational readiness and hypercare confidence.
- Work with business and operational teams to manage the impact of maintaining current services while preparing to validate and operate the transformed capability.
- Ensure support teams have the knowledge, contacts, runbooks and escalation routes needed ahead of go‑live.
- Define how post‑cutover issues will be captured, triaged, owned and progressed through hypercare.
- Ensure BAU risks, capacity constraints and operational impacts are visible within cutover governance.
- Work with the Cutover Planning & Governance Lead to ensure operational readiness and hypercare plans are reflected in the integrated cutover plan.
You will be an organised and pragmatic operational leader, with experience balancing delivery change with day‑to‑day business stability. You will be comfortable working across business, technical and operational teams, and able to create clarity where ownership, process or support routes are unclear.
Qualifications & Experience:
- Strong operational leadership experience in digital, technology, service, release, implementation or business readiness environments.
- Good understanding of BAU operations, service transition, incident management and hypercare.
- Ability to balance transformation delivery with operational stability and capacity constraints.
- Strong stakeholder management across business, technical and operational teams.
- Confidence in identifying operational risks, support gaps, handover issues and capacity challenges.
- Ability to define practical support models, ownership routes, escalation paths and ways of working.
- Strong communication skills, especially when explaining operational risk, readiness or post‑launch support requirements.
- A calm, pragmatic and structured approach under pressure, especially around go‑live and post‑launch support.
- Experience supporting major releases, cutovers, operational readiness activity or service transition would be beneficial.
- A continuous improvement mindset, with a desire to make BAU, hypercare and operational handover clearer and more effective.
Working Hours: Please note: with our digital channels available for customers 24 hours a day, working times may vary at key points in the transformation lifecycle, including rehearsals, go‑live activity, hypercare and early‑morning or out‑of‑hours support where required.
Benefits:
- Competitive salary
- Maternity / Paternity / Adoption leave pay
- Boots Pension Scheme
- Competitive holiday allowance
- Generous staff discount (Boots, Boots Opticians and Boots Hearing Care)
- £100 gift card for colleagues expecting/adopting a baby
- Access to corporate discounts, including retail, cinema, holidays etc (UK only)
- Discretionary annual bonus scheme
- Access to our Employee Assistance Programme
- Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, dental cover, life assurance, restaurant discount cards, activity passes, holiday buying and much more (exclusions may apply, eligible roles only)
- Onsite staff shop, opticians, gym, coffee shops, cafeteria, dry cleaning service and excellent travel links
- All rewards and benefits are subject to change and eligibility.
Equal Opportunity Employer: We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
Digital Implementation Manager in Nottingham employer: Boots UK
Boots is an exceptional employer, offering a dynamic work environment where innovation meets operational excellence. As a Digital Implementation Manager, you will thrive in a culture that values collaboration and continuous improvement, with ample opportunities for professional growth and development. Located in a vibrant area with excellent travel links, Boots provides competitive benefits, including generous staff discounts, a comprehensive pension scheme, and access to various wellness programmes, ensuring a rewarding and fulfilling career experience.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Implementation Manager in Nottingham
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We think you need these skills to ace Digital Implementation Manager in Nottingham
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Boots UK, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Boots UK and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Boots UK
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Boots UK might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
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Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Boots UK.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
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Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
