At a Glance
- Tasks: Design and deliver engaging training for exceptional customer service in our Contact Centre.
- Company: Join Boots, a leading health and beauty retailer with a commitment to quality.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for personal growth.
- Other info: Be part of a supportive team focused on continuous improvement and development.
- Why this job: Make a real difference by empowering colleagues to excel in customer conversations.
- Qualifications: Experience in training or coaching, with a passion for customer service excellence.
The predicted salary is between 27000 - 33000 £ per year.
Boots is seeking a CX Trainer in Nottingham to design and deliver engaging training that equips colleagues to deliver great customer conversations and consistently high‑quality service across our Contact Centre. You will design a mix of classroom, virtual, and on‑the‑floor learning, using quality insights and performance trends to identify training priorities and practical solutions. Reporting to the CX Operations Change & Support Manager, you’ll work with CX Leaders to embed learning into daily operations.
CX Trainer & On-the-Job Coach (Nottingham) employer: Boots UK
Boots UK is an excellent employer for pharmacists seeking to make a meaningful impact in patient care within the vibrant community of Basingstoke. With a strong commitment to career development and a supportive work culture, employees benefit from diverse growth opportunities and access to both in-store and digital tools that enhance their professional skills. Join us to be part of a team that values exceptional service and fosters a collaborative environment.
