At a Glance
- Tasks: Design and deliver engaging training to enhance customer service skills.
- Company: Join Boots, a leading health and beauty retailer with a supportive culture.
- Benefits: Generous discounts, flexible benefits, and 24/7 counselling support.
- Other info: Opportunities for career growth and development within a dynamic team.
- Why this job: Make a real impact by empowering colleagues to deliver exceptional customer experiences.
- Qualifications: Experience in training or coaching, strong communication skills, and a passion for customer service.
The predicted salary is between 23850 - 29150 £ per year.
Contract: Full-Time, 6-month Secondment
Location: Nottingham (Support Office)
Are you passionate about delivering exceptional customer experiences? Join us as a CX Trainer in our Central Operations team at Boots in Nottingham, Beeston!
At Boots, we work every day to build a brilliant environment for our people, empowering them to make a difference for our customers and colleagues. As a CX Trainer at Boots, you’ll design and deliver engaging, practical training that equips colleagues to deliver great customer conversations and consistently high-quality service across our Contact Centre.
This role sits within our Contact Centre, reporting to the CX Operations Change & Support Manager and working closely with Quality, Performance, Operations Development and frontline leadership teams.
What You’ll Be Doing
- Design and deliver high-quality, engaging training to build capability and confidence, primarily for CX Advisors
- Contribute to wider capability uplift across leadership and specialist roles where required
- Deliver training through a mix of classroom sessions, virtual learning, and floor-based support
- Ensure learning is practical, relevant, and aligned to the day-to-day operational reality
- Use insight from quality results, performance trends, complaints, and upcoming change to identify training needs and priorities
- Tailor learning solutions to address real operational challenges
- Support colleagues post-training through reinforcement activities, follow-ups, and on-the-job coaching
- Work closely with CX Leaders to embed learning into everyday behaviours and ways of working
What You’ll Need To Have (our Must-haves)
- Proven experience in training or coaching, preferably in a customer service environment.
- Strong facilitation and presentation skills, with the ability to engage diverse audiences
- Ability to make complex topics simple, practical, and relevant
- Excellent verbal and written communication skills
- Experience working closely with frontline colleagues and operational leaders
- A credible, approachable, and confident style when working with colleagues
It would be great if you also have
- A recognised learning or training qualification (e.g. CIPD L&D, AET, or equivalent)
- Experience supporting learning during periods of change
- Exposure to quality, performance, or insight-led improvement activity
- Confidence providing floor-based or on-the-job learning support
- A curious, adaptable approach and commitment to continuous improvement
Where your brilliance can take you
At Boots, we believe in your potential. With our commitment to your development, you’ll have opportunities to grow your career and take on new challenges within the organisation.
Rewards designed for you
- Boots Retirement Savings Plan
- Generous employee discounts for you and a family member
- Enhanced maternity/paternity/adoption leave pay
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
- Flexible benefits scheme including options for additional holiday, discounted gym membership, and much more.
There’s lots more in our benefits and discounts, MyBoosts – there to give you that little lift in your everyday. Find out more at Exclusions may apply; eligible roles only.
A Bit About Us
At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported, and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
What’s next?
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
CX Trainer in Nottingham employer: Boots UK
Boots UK is an excellent employer for pharmacists seeking to make a meaningful impact in patient care within the vibrant community of Basingstoke. With a strong commitment to career development and a supportive work culture, employees benefit from diverse growth opportunities and access to both in-store and digital tools that enhance their professional skills. Join us to be part of a team that values exceptional service and fosters a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land CX Trainer in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Boots UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Boots UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CX Trainer in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Boots UK:Your cover letter is your chance to shine! Tell us why you want to work at Boots UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Boots UK!
How to prepare for a job interview at Boots UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
