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- Tasks: Support our call centre by driving customer benefits and managing supplier charging initiatives.
- Company: Join Boots, a leading retail company committed to inclusivity and growth.
- Benefits: Enjoy flexible benefits, employee discounts, and a supportive work environment.
- Why this job: Make a real impact in customer support while developing your skills in a dynamic team.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Great opportunities for career growth and a chance to be part of a diverse team.
The predicted salary is between 30000 - 42000 £ per year.
Contract: 11-Month Secondment / FTC
Location: Nottingham (Support Office)
Closing date: 06/01/26
Welcome to the Boots Customer Support Centre Business Partner Team. As customers are changing, so are we in our call centre support team! We are focusing on supporting our CSC advisors understand the business changes to ensure they are equipped to help our customers when they contact us. We currently gather insights based on contacts to help the wider Boots business understand where we have any issues or improvements we can make to the customer journey. As well as the above, we support the call centre with communications and, as a whole team, we support with driving Customer Benefits work in our call centre. You will undertake by implementing initiatives such as updating marketing consents and generating revenue out of our supplier charging. We have an ambition to deliver significant revenue through great conversations and supplier charging - on behalf of the call centre - and you will be part of the team that can make this happen!
About The Role
Supplier Charging and Admin sits within the CSC Business Partner and Insights team and supports the call centre with driving Customer Complaints revenue for the business and undertaking certain aspects of admin work to support the call centre. The job holder will report directly to the CSC Business Partner for Supplier Charging and Admin and work alongside another Assistant Business Partner.
Key Responsibilities
- Delivery of local monthly recognition schemes – Shining Stars and Customer Benefits – to recognise the great work that advisors undertake within the CSC.
- Main contact for the CSC's Hub SharePoint communications channel - send out alerts/engagement messages/CSC Good Morning notifications to advisors on the floor. Follow site governance and workflow approvals.
- Support the CSC with resolving pay queries escalated to the team, in a timely manner, to minimise any over or under payments that could cause financial difficulties to advisors.
- Support with a wide variety of admin tasks to ensure the smooth running of CSC activities. This includes working through queries received within the Supplier Charging and Admin team inboxes, processing leavers within the call centre, providing advice/coaching support on People Admin. You will also maintain the weekend on-call rota for the wider business and complete system access audits on behalf of the CSC.
- Create Purchase Orders on behalf of the call centre.
- Help support team colleagues with Supplier Charging work, as and when needed. This could include production of Supplier Charging compliance performance reports, help with monthly optimisation work, send monthly reports to Finance for processing, answer queries or help support with answering disputes from our suppliers.
- Support the wider CSC Business Partner and Insights team as and when needed.
What You'll Need To Have
- Excellent communication, including proficiency with Microsoft products.
- Accuracy and diligence.
- Demonstrate commitment to both individual and collective team success.
It would be great if you also have
- Previous Customer Support Centre (CSC) experience.
- Knowledge of Salesforce CRM and Sprinklr.
- Working knowledge of People Admin and payroll processes.
- Experience of using SAP EBP My Purchasing / SAP S/4 Hana.
- A creative flair.
Our Benefits
- Boots Retirement Savings Plan.
- Discretionary annual bonus.
- Generous employee discounts.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.
What's Next
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location, you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.
Seniority level: Entry level
Employment type: Full-time
Job function: Business Development and Sales
Industries: Retail
Assistant CSC Business Partner Supplier Charging and Admin in Nottingham employer: Boots UK
Contact Detail:
Boots UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant CSC Business Partner Supplier Charging and Admin in Nottingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Boots through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support and admin tasks. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show your enthusiasm for the role! During interviews, express why you’re excited about working in the CSC Business Partner team and how you can contribute to their goals. Passion goes a long way!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can leave a positive impression and keep you on their radar.
We think you need these skills to ace Assistant CSC Business Partner Supplier Charging and Admin in Nottingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. We want to see how you can contribute to our CSC Business Partner team, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate your writing prowess. Keep it clear, concise, and engaging – we love a good read that gets straight to the point!
Be Yourself: We value authenticity, so let your personality shine through in your application. Share your passion for customer support and how you can help us drive those great conversations and supplier charging initiatives.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Boots UK
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Assistant CSC Business Partner Supplier Charging and Admin role. Familiarise yourself with the key tasks like managing communications, resolving pay queries, and supporting supplier charging work. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Communication Skills
Since excellent communication is a must-have for this role, prepare examples of how you've effectively communicated in previous positions. Think about times when you resolved issues or improved processes through clear communication. This will show that you can handle the demands of the job and support your team effectively.
✨Be Ready for Scenario Questions
Expect to be asked scenario-based questions during the interview. Prepare by thinking about how you would handle specific situations related to customer complaints, admin tasks, or team support. This will allow you to showcase your problem-solving skills and your ability to think on your feet.
✨Demonstrate Team Spirit
The role emphasises collective team success, so be ready to discuss how you've contributed to team goals in the past. Share examples of how you've supported colleagues or participated in team initiatives. This will highlight your commitment to collaboration and your fit within the Boots culture.