At a Glance
- Tasks: Assist customers, manage tills, and ensure a smooth shopping experience.
- Company: Join Boots, a leading retail brand with a focus on inclusivity.
- Benefits: Competitive pay, employee discounts, flexible benefits, and award-winning training.
- Other info: Opportunities for career growth and a supportive workplace culture.
- Why this job: Kickstart your career in a dynamic environment while helping customers feel valued.
- Qualifications: No prior experience needed; just a passion for customer service and teamwork.
The predicted salary is between 25859 - 29300 £ per year.
The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role. Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.
About The Role
You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:
- Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it’s the little things that make a difference.
- Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
- Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in the stock rooms.
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of.
You will be provided with award winning training accredited by the Institute of Customer Service.
What You’ll Need To Have
These are the essential skills or experience needed to succeed in this role:
- Full training is provided for this role, and we are looking for people who excel in a varied environment, working at pace.
- Communicate and listen effectively.
- Enjoy working as part of a team, promoting a collaborative team dynamic.
- Know that the little things make the biggest difference for customer interactions.
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
It would be great if you also have Skills
These are desirable experience and are not essential, so we would welcome applications from candidates that don’t match these additional criteria:
- Experience providing customer care and delivering great customer service, but this is not essential.
Our Benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots?
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it’s with you, we change for the better.
What’s next?
If your application is successful, you will be invited to attend an in-store interview within the next 14 days. Where a role is advertised as full-time, we are open to discussing part‑time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Customer Advisor in Newcastle upon Tyne employer: Boots UK
Boots UK is an excellent employer for pharmacists seeking to make a meaningful impact in patient care within the vibrant community of Basingstoke. With a strong commitment to career development and a supportive work culture, employees benefit from diverse growth opportunities and access to both in-store and digital tools that enhance their professional skills. Join us to be part of a team that values exceptional service and fosters a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Boots. Understand their values, products, and customer service approach. This will help you connect better during the interview and show that you're genuinely interested.
✨Tip Number 2
Practice your customer interaction skills! Since the role is all about helping customers, think of examples from your past experiences where you’ve provided great service. Be ready to share these stories during your interview to demonstrate your skills.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and presentable for your interview. It shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the role and the benefits we offer at Boots. Don’t miss out!
We think you need these skills to ace Customer Advisor in Newcastle upon Tyne
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Advisor role. Mention any relevant experience in customer service or teamwork that showcases your ability to excel in a varied environment.
Showcase Your Communication Skills:Since effective communication is key in this role, use your application to demonstrate your ability to listen and engage. Share examples of how you've successfully interacted with customers or worked as part of a team.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll find all the information you need to complete your application smoothly!
How to prepare for a job interview at Boots UK
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Advisor entails. Familiarise yourself with the key responsibilities like helping customers, managing the tills, and promoting in-store offers. This will show that you're genuinely interested and prepared.
✨Practice Your People Skills
Since this role is all about customer interaction, practice how you would engage with customers. Think of scenarios where you might need to listen actively or provide advice. Role-playing with a friend can help you feel more confident and articulate during the actual interview.
✨Show Your Team Spirit
Highlight your ability to work well in a team. Share examples from past experiences where you collaborated with others to achieve a common goal. This will demonstrate that you understand the importance of teamwork in providing a great shopping experience.
✨Emphasise the Little Things
During the interview, mention how you believe small gestures can make a big difference in customer service. Whether it’s offering a basket or recommending products, showing that you value these details will resonate well with the interviewers.
