At a Glance
- Tasks: Help customers, provide great service, and ensure a smooth shopping experience.
- Company: Join Boots, a leading retail brand with a focus on inclusivity.
- Benefits: Competitive pay, employee discounts, flexible benefits, and generous leave policies.
- Other info: Award-winning training provided and opportunities for career growth.
- Why this job: Kickstart your career in retail while making a difference for customers every day.
- Qualifications: No experience needed; just a passion for customer service and teamwork.
The predicted salary is between 27100 - 31400 £ per year.
The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. The hourly rate will increase after 6 months in role. You will work onsite and report into the Assistant or Store Manager. Your duties may include helping on the tills, advising customers, or working in the back shop.
Responsibilities
- Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket – it’s the little things that make a difference.
- Get to know our in-store offers and schemes and promote them – the more info we can give our customers the better.
- Help our stores run smoothly – ensuring the right products are displayed on the shop floor, providing great service on the tills, or helping with our stock in the stock rooms.
- Work with other members of the team to provide a great shopping experience, ensuring the store is always clean and presentable.
- You will be provided with award‑winning training accredited by the Institute of Customer Service.
Essential Skills or Experience
- Full training is provided for this role, and we are looking for people who excel in a varied environment, working at pace.
- Communicate and listen effectively.
- Enjoy working as part of a team, promoting a collaborative team dynamic.
- Know that the little things make the biggest difference for customer interactions.
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
Desirable Skills or Experience
- Experience providing customer care and delivering great customer service (but this is not essential).
Benefits
- Boots Retirement Savings Plan.
- Discretionary annual bonus.
- Generous employee discounts.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
Company Culture
We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Joining us as a Customer Advisor is a great opportunity – whether it’s your first job or you have experience with retail, this could be the start of a new career with us.
Shift & Working Hours
We are looking for candidates who will be flexible to work a variety of shift patterns throughout the week.
Legal Requirements
We can only consider candidates who are over 18 due to age restrictions for this role.
Next Steps
If your application is successful, you will be invited to attend an in-store interview within the next 14 days.
Customer Experience Specialist - Retail & Service in Milton Keynes employer: Boots UK
Boots is an exceptional employer, offering a supportive and inclusive work culture that values diversity and personal growth. With competitive pay rates, generous employee discounts, and award-winning training, we empower our Customer Experience Specialists to thrive in their roles while providing outstanding service to our customers. Join us in London for a rewarding career where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist - Retail & Service in Milton Keynes
✨Tip Number 1
Get to know the company inside out! Before your interview, do a bit of research on Boots and their customer service ethos. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer experience, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your passion for great service.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Experience Specialist - Retail & Service in Milton Keynes
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for customer service and retail.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the role. Mention any relevant experience or qualities that make you a great fit for helping our customers and working in a team.
Show Your Passion:Express your passion for providing excellent customer service. Share examples of how you've gone the extra mile for customers in the past – we love hearing about those little things that make a big difference!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Boots UK
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered by the company. Being able to discuss specific items and promotions will show your enthusiasm and readiness to help customers.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Nod, ask clarifying questions, and summarise their points to show you’re genuinely interested in what they have to say.
✨Show Team Spirit
Since teamwork is key in this role, be prepared to share examples of how you've successfully worked with others in the past. Highlighting your collaborative experiences will resonate well with the interviewers.
✨Emphasise Customer Care
Prepare to discuss your approach to customer service. Share stories that illustrate how you’ve gone the extra mile for customers, as this aligns perfectly with the company's focus on creating a great shopping experience.
