Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage appointments and support clinical operations in a vibrant healthcare environment.
- Company: Join Boots UK, a leading retail pharmacy with a focus on mental health.
- Benefits: Enjoy flexible benefits, generous discounts, and access to 24/7 counselling support.
- Why this job: Make a real difference in mental health while developing your administrative skills.
- Qualifications: Recent admin experience and tech-savvy; familiarity with Microsoft Office and G-Suite is a plus.
- Other info: Inclusive workplace with opportunities for growth and a supportive team culture.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Mental Health and ADHD Operations Associate role at Boots UK. This is a full-time hybrid vacancy, working 37.5 hours per week, within our vibrant office in Islington, London.
Responsibilities
- Support with appointment management for booking and rescheduling clinical appointments.
- Coordinate daily service operations for appointments and maintain database accuracy.
- Support daily scheduled messaging with patients and cancellations/discharges.
- Follow up with patients on payment failures and service engagement.
- Support cross-team admin queries.
- Register referrals and liaise with GPs.
- Provide minutes for weekly/fortnightly/monthly meetings.
- Adhoc support for the wider Admin Operations Team to support Clinical Operations and Business Operations Associates during periods of annual leave and busy periods.
- Work closely with the complaints team to ensure complaints are escalated, tracked and resolved in accordance with SLA.
Qualifications
- Recent administrative experiences working in a fast-paced environment.
- Comfortable with technology; familiar with Microsoft Office, G-Suite, Slack and Zoom.
- Ability to deal with sensitive information and demonstrate confidentiality.
- Self-motivated to own workload and efficiently complete tasks.
- Ability to work under pressure and to tight deadlines.
- Proactive, can-do attitude to find solutions and get things done.
It would be great if you also have
- Relevant secretarial / administration qualification.
- Exposure to working with a healthcare environment (or other regulated environment such as finance or insurance).
Our Benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
What’s Next
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable Groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Mental Health and ADHD Operations Associate employer: Boots UK
Contact Detail:
Boots UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mental Health and ADHD Operations Associate
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Boots UK. Understand their values, mission, and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of Mental Health and ADHD Operations Associate. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your tech skills! Since the role requires familiarity with tools like Microsoft Office and Slack, be ready to discuss your experience with these platforms. Maybe even share a quick example of how you've used them to improve efficiency in past roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the position.
We think you need these skills to ace Mental Health and ADHD Operations Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Mental Health and ADHD Operations Associate role. Highlight any relevant administrative experience and skills that match the job description, like your ability to manage appointments and handle sensitive information.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your proactive attitude and experience in fast-paced environments.
Showcase Your Tech Skills: Since the role requires familiarity with tools like Microsoft Office and G-Suite, make sure to mention your proficiency with these technologies. If you have experience with Slack or Zoom, definitely include that too!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us, so we can review it promptly!
How to prepare for a job interview at Boots UK
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Mental Health and ADHD Operations Associate. Familiarise yourself with appointment management, database accuracy, and patient communication. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Tech Savvy
Since the job requires familiarity with tools like Microsoft Office, G-Suite, Slack, and Zoom, be prepared to discuss your experience with these platforms. Maybe even mention specific tasks you've accomplished using them. This will demonstrate your ability to adapt quickly in a fast-paced environment.
✨Demonstrate Confidentiality and Sensitivity
Given the nature of the role, it's crucial to convey your understanding of handling sensitive information. Share examples from past experiences where you maintained confidentiality and dealt with sensitive situations. This will reassure the interviewers that you can be trusted with important patient information.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to work under pressure. Think of scenarios where you had to manage tight deadlines or resolve conflicts. Practising these responses will help you articulate your proactive attitude and solution-oriented mindset during the interview.
