At a Glance
- Tasks: Lead and scale Boots Digital Health operations, ensuring smooth day-to-day management and project delivery.
- Company: Join Boots, a leading name in healthcare with a commitment to innovation and inclusivity.
- Benefits: Enjoy a competitive salary, generous discounts, flexible benefits, and a supportive work environment.
- Other info: Be part of a diverse team that values your contributions and fosters personal growth.
- Why this job: Make a real impact in digital health while leading a dynamic team in a fast-paced setting.
- Qualifications: Proven operational leadership experience in healthcare or tech, with strong analytical and organisational skills.
The predicted salary is between 60000 - 80000 € per year.
We are looking for a Head of Non‑Clinical Operations to scale and run the Boots Digital Health business. You will work to ensure the day‑to‑day runs smoothly as well as driving your team to deliver projects and improvements in collaboration with the wider business.
Key Responsibilities
- Lead the development and delivery of operational KPIs and performance reporting, using trend analysis to identify risks, opportunities and areas for optimisation.
- Lead on Risk, Quality, Incident and Complaints for the Operations function, working closely with the Compliance Manager to ensure robust reporting, unlock insight and action learnings.
- Set the standard for operating documentation, detailing all processes to ensure standardised best practice across teams.
- Partner with the home delivery hub operations lead to ensure we deliver an excellent quality of service to our patients.
- Oversee the Operations Managers working across the asynchronous and synchronous parts of our business to drive new projects and improve efficiencies.
- Be an ambassador for data‑led decision making, championing the use of analytics insight to inform better operational planning and decisions.
- Manage the operational relationships with our external partners to ensure they deliver service excellence.
- Leadership of the patient support operations and ADHD and Mental Health Operations team.
- Collaborate with clinical, product, tech and commercial to evolve and enhance the value proposition (services, features etc) to our patients.
- Deputise for the Operations Director as required.
Required Qualifications
- Proven experience in an operational leadership role within a healthcare, digital health, e‑commerce or fast‑paced tech‑led environment.
- Strong ability to operate effectively in high‑growth and evolving environments – comfortable navigating ambiguity, prioritising at pace, and leading through periods of change or peak demand.
- A data‑led mindset, with advanced Excel and analytical capability.
- Confident working with large data sets, translating performance metrics into meaningful insights and using these to inform decision‑making and drive operational improvements.
- Strong organisational and delivery skills, with the ability to manage multiple priorities simultaneously while maintaining a high level of accuracy and attention to detail.
- A proactive and solutions‑focused approach – you take ownership, follow through on commitments and continuously look for opportunities to improve processes and outcomes.
- Excellent stakeholder management and communication skills. Collaborate effectively across teams and levels, influencing where needed and conveying complex information in a clear and concise way.
- Significant leadership experience, coaching and mentoring a team to build a high‑performing team.
Desired (Nice to have)
- Experience working within a healthcare or other regulated industry, ideally within the tech sector.
- Expertise in resource planning.
- Experience within a contact centre environment.
- Experience scaling operations in a hyper‑growing business.
- Familiarity with operational and change frameworks/methodologies (e.g. Lean, Six Sigma, Agile).
Benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
At Boots, we are proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we are committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
Manager employer: Boots UK
Boots is an exceptional employer, offering a dynamic work environment where innovation meets healthcare. With a strong commitment to employee growth and well-being, we provide generous benefits such as a retirement savings plan, flexible working options, and access to 24/7 counselling support. Our inclusive culture fosters collaboration and empowers our team members to thrive while making a meaningful impact on the lives of our patients.
StudySmarter Expert Advice🤫
We think this is how you could land Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how you can fit in and contribute to their goals, especially in a fast-paced environment like Boots.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want you to sound confident and authentic, not like a robot reciting a script!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows you’re genuinely interested in the role.
We think you need these skills to ace Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Non-Clinical Operations role. Highlight your relevant experience in operational leadership, especially in healthcare or tech environments, to show us you’re the right fit.
Showcase Your Data Skills:Since we love a data-led mindset, don’t forget to mention your analytical capabilities. Share examples of how you've used data to drive operational improvements and decision-making in your previous roles.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to convey your experiences and achievements, making it easy for us to see how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Boots Digital Health.
How to prepare for a job interview at Boots UK
✨Know Your Numbers
As a Head of Non-Clinical Operations, you'll need to demonstrate your data-led mindset. Brush up on your Excel skills and be ready to discuss how you've used data analysis to drive operational improvements in the past. Bring specific examples of KPIs you've developed or optimised.
✨Showcase Your Leadership Style
Leadership is key for this role, so think about your approach to coaching and mentoring teams. Prepare to share stories that highlight your ability to build high-performing teams and how you’ve navigated change in fast-paced environments.
✨Understand the Business Landscape
Familiarise yourself with Boots Digital Health and its operational challenges. Research their services and think about how you can enhance their value proposition. Being able to discuss industry trends and how they impact operations will show you're proactive and solutions-focused.
✨Prepare for Stakeholder Management Questions
Expect questions about how you manage relationships with external partners and internal stakeholders. Have examples ready that illustrate your communication skills and your ability to influence others, especially when conveying complex information.
