At a Glance
- Tasks: Lead and optimise non-clinical operations for Boots Digital Health.
- Company: Join Boots, a leading name in healthcare and digital innovation.
- Benefits: Enjoy flexible benefits, generous discounts, and a supportive work environment.
- Other info: Be part of a diverse team that values inclusion and growth.
- Why this job: Make a real impact in a fast-paced, evolving digital health landscape.
- Qualifications: Proven leadership in operational roles, ideally in healthcare or tech.
The predicted salary is between 60000 - 80000 € per year.
We are looking for a Head of Non‑Clinical Operations to scale and run the Boots Digital Health business. You will work to ensure the day‑to‑day runs smoothly as well as driving your team to deliver projects and improvements in collaboration with the wider business.
Key Responsibilities
- Lead the development and delivery of operational KPIs and performance reporting, using trend analysis to identify risks, opportunities and areas for optimisation.
- Lead on Risk, Quality, Incident and Complaints for the Operations function, working closely with the Compliance Manager to ensure robust reporting, unlock insight and action learnings.
- Set the standard for operating documentation, detailing all processes to ensure standardised best practice across teams.
- Partner with the home delivery hub operations lead to ensure we deliver an excellent quality of service to our patients.
- Oversee the Operations Managers working across the asynchronous and synchronous parts of our business to drive new projects and improve efficiencies.
- Be an ambassador for data‑led decision making, championing the use of analytics insight to inform better operational planning and decisions.
- Manage the operational relationships with our external partners to ensure they deliver service excellence.
- Leadership of the patient support operations and ADHD and Mental Health Operations team.
- Collaborate with clinical, product, tech and commercial to evolve and enhance the value proposition (services, features etc) to our patients.
- Deputise for the Operations Director as required.
Required Qualifications
- Proven experience in an operational leadership role within a healthcare, digital health, e‑commerce or fast‑paced tech‑led environment.
- Strong ability to operate effectively in high‑growth and evolving environments – comfortable navigating ambiguity, prioritising at pace, and leading through periods of change or peak demand.
- A data‑led mindset, with advanced Excel and analytical capability. Confident working with large data sets, translating performance metrics into meaningful insights and using these to inform decision‑making and drive operational improvements.
- Strong organisational and delivery skills, with the ability to manage multiple priorities simultaneously while maintaining a high level of accuracy and attention to detail.
- A proactive and solutions‑focused approach – you take ownership, follow through on commitments and continuously look for opportunities to improve processes and outcomes.
- Excellent stakeholder management and communication skills. Collaborate effectively across teams and levels, influencing where needed and conveying complex information in a clear and concise way.
- Significant leadership experience, coaching and mentoring a team to build a high‑performing team.
Desired (Nice to have)
- Experience working within a healthcare or other regulated industry, ideally within the tech sector.
- Expertise in resource planning.
- Experience within a contact centre environment.
- Experience scaling operations in a hyper‑growing business.
- Familiarity with operational and change frameworks/methodologies (e.g. Lean, Six Sigma, Agile).
Benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
At Boots, we are proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we are committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
Manager employer: Boots UK
Boots is an exceptional employer, offering a dynamic work environment where innovation meets compassion in the healthcare sector. With a strong commitment to employee growth, we provide extensive benefits including a generous retirement savings plan, flexible working options, and access to 24/7 counselling support, ensuring our team members feel valued and empowered. Our inclusive culture fosters collaboration and creativity, making Boots a rewarding place to build a meaningful career in digital health.
StudySmarter Expert Advice🤫
We think this is how you could land Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their values and goals. We want you to shine!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in operational leadership, especially in healthcare or tech. We want to see how your skills align with the role of Head of Non-Clinical Operations!
Showcase Your Data Skills:Since this role is all about data-led decision making, don’t forget to mention your analytical capabilities. Share examples of how you've used data to drive improvements in past roles – we love a good success story!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to convey your experience and achievements. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Boots UK
✨Know Your Numbers
As a candidate for the Head of Non-Clinical Operations, you’ll want to come prepared with specific examples of operational KPIs you've developed or improved in previous roles. Brush up on your data analysis skills and be ready to discuss how you've used metrics to drive performance and decision-making.
✨Showcase Your Leadership Style
Leadership is key for this role, so think about how you can demonstrate your experience in coaching and mentoring teams. Prepare anecdotes that highlight your ability to lead through change and ambiguity, as well as how you've fostered a high-performing team culture.
✨Understand the Business Landscape
Familiarise yourself with Boots Digital Health and its operational challenges. Research their services and think about how you can contribute to enhancing their value proposition. Being able to discuss industry trends and how they impact operations will show your commitment and insight.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about past experiences where you’ve had to manage risks, quality issues, or stakeholder relationships. Be ready to explain your thought process and the outcomes of your decisions.
