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- Tasks: Manage maintenance contracts and drive service delivery across our retail stores.
- Company: Join Boots, a leading retailer committed to inclusivity and diversity.
- Benefits: Enjoy flexible benefits, competitive pay, and a supportive work environment.
- Why this job: Make a real impact in facilities management while developing your career.
- Qualifications: Experience in managing contracts and strong analytical skills required.
- Other info: Opportunities for professional growth and a positive workplace culture.
The predicted salary is between 36000 - 60000 £ per year.
About the role
Boots Property is seeking a Contract Manager to join the Store Maintenance team to drive the successful delivery of critical facilities management / maintenance services in our diverse retail store estate across the UK. This full-time role is based in our Nottingham support office, and will involve UK travel to visit suppliers. We are looking for someone who is passionate about service delivery, identifying opportunities and efficiencies and driving continuous improvement. Reporting to the Technical Operations Manager, the job holder will be a member of the Store Maintenance team. Working with a diverse range of contractors / supplier within your technical speciality to drive best in class service delivery. Driving supplier engagement across our FM / Maintenance contracts to create a high performing supply chain, working in partnership to deliver fantastic results to our stores. This role will work closely, and develop excellent relationships with, both internal and external stakeholders. Building meaningful relationships focused on clear delivery metrics of time, cost and quality. Identifying opportunities for service and value improvement. Combining a strategic and tactical approach to maintenance supply chain management that supports the business goals.
Key responsibilities
- Manage the operational delivery of multiple maintenance contracts in line with our supplier management framework
- Hold suppliers to account for delivery of all contractual commitments; performance, commerciality and statutory compliance
- Carry out supplier performance reviews, driving value, service delivery and continuous improvement
- Build and deliver mobilisation and de-mobilisation plans for new and exiting contracts, including on-boarding new suppliers
- Provide expert advice and progress updates on your categories, advising on complex situations ad category performance
- Work closely with the Commercial / Cost Management Team to govern category spend and identify savings opportunities
- Work closely with the Procurement Team to shape and support the tendering process from an operational perspective
- Point of escalation for persistent or significant contractual or service delivery for your categories
What you\’ll need to have
- Experience of managing multiple contracts / suppliers in a Maintenance / Facilities Management / Property environment
- Understanding of managing budgets and identifying and implementing opportunities cost savings and efficiencies
- Analytical skills – ability to analyse large and detailed data sets to identify trends and opportunities
- Able to present data in a compelling way – Excel, Power BI, PowerPoint
- Ability to manage multiple Stakeholder relationships across the business
- Technical qualification or demonstrable experience in construction management, electrical or mechanical disciplines
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.
What’s next
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Contract: 12 Month Fixed Term Contract
Recruitment Partner: samantha.bramhall@boots.co.uk
Location: Nottingham, England, United Kingdom
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Maintenance Manager employer: Boots UK
Contact Detail:
Boots UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management world. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching Boots and their maintenance operations. Knowing their values and recent projects will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with managing multiple contracts and driving service delivery. Highlight specific examples that demonstrate your analytical skills and ability to build relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Boots team and ready to contribute to their success.
We think you need these skills to ace Maintenance Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Maintenance Manager role. Highlight your experience in managing contracts and suppliers, and don’t forget to showcase any relevant technical qualifications or skills that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for service delivery and continuous improvement. Mention specific examples of how you've driven efficiencies in previous roles to grab our attention.
Showcase Your Analytical Skills: Since the role requires strong analytical skills, be sure to include examples of how you've analysed data to identify trends and opportunities. This will demonstrate your ability to present data compellingly, which is key for us.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Boots UK
✨Know Your Contracts Inside Out
Before the interview, make sure you thoroughly understand the types of contracts and suppliers you'll be managing. Familiarise yourself with key performance indicators and how to hold suppliers accountable. This will show your potential employer that you're ready to hit the ground running.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data analysis in previous roles. Bring examples of how you've identified trends or cost-saving opportunities from large datasets. Being able to present this information clearly, perhaps using Excel or Power BI, will demonstrate your technical prowess.
✨Build Relationships, Even Virtually
Since this role involves working closely with various stakeholders, think of ways to illustrate your relationship-building skills. Share examples of how you've successfully engaged with suppliers or internal teams in the past, even if it was done remotely. This will highlight your ability to foster collaboration.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like a supplier failing to meet contractual obligations. Prepare structured responses that outline your approach to problem-solving and continuous improvement. This will showcase your strategic thinking and operational management skills.