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- Tasks: Support patients through their treatment journey with excellent customer care.
- Company: Join Boots Online Doctor, a leader in digital healthcare innovation.
- Benefits: Flexible working, competitive pay, and a range of perks to suit your lifestyle.
- Why this job: Make a real difference in patients' lives while developing your skills in a dynamic environment.
- Qualifications: Experience in customer support and strong communication skills are essential.
- Other info: Hybrid work model with opportunities for career growth and inclusivity.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a Patient Support Team Specialist to join our growing team at Boots Online Doctor. This is a full-time hybrid (3 days in office and 2 days working from home) vacancy within our London office based in vibrant Angel, Islington.
Working within this fast-paced team, you will be the face of Boots Online Doctor to our patients, supporting them before, during and after their treatment journey by answering queries and providing customer care excellence at all times. This will involve liaising with our patients, clinical team and Boots pharmacies as well as supporting other operational activities.
As a Patient Support Specialist you will thrive on delivering the highest quality support whether via phone, message or webchat. You will also be a curious investigator, who can get stuck into technical problem solving whilst listening to concerns with empathy.
We support our customers 7 days a week and your shift patterns will be rota-based, typically 4 weekdays and 1 weekend shift (either Saturday or Sunday). Shifts will be between 8am and 8pm however current working hours are between 8am-6pm.
In a time when the health system is under immense pressure, we are growing fast to innovate and redefine how patients receive care digitally. Join us at this exciting moment as you take your next career step.
What you’ll need to have:
- Solid experience providing customer support or call centre experience;
- Strong written and verbal communication skills;
- Address the root causes of issues, take the appropriate corrective actions, and develop/improve on current processes;
- Understand key drivers to increase customer satisfaction – both in terms of quality and on-time delivery;
- Ability to make clear suggestions for further investigative steps to help quickly home in on root causes of network issues and resolve the problem;
- Strive to WOW our patients and your teammates by going above and beyond every day;
- Minimum of an FTTC connection with internet speeds of 20Mbps download and 5Mbps upload.
It would be great if you also have:
- Experience in a tech start-up/scale-up.
- Experience or knowledge of the NHS, healthcare, or healthtech industry.
Benefits:
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots:
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it’s with you, we change for the better.
What’s next:
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Patient Support Team Specialist - Customer Care - Boots Online Doctor in London employer: Boots UK
Contact Detail:
Boots UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Support Team Specialist - Customer Care - Boots Online Doctor in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Boots Online Doctor. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer care, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family, focusing on how you would handle patient queries and concerns.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve tackled issues head-on. Boots wants someone who can address root causes and improve processes, so be ready to share your success stories.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the Boots family. Let’s get you that interview!
We think you need these skills to ace Patient Support Team Specialist - Customer Care - Boots Online Doctor in London
Some tips for your application 🫡
Show Your Customer Care Skills: Make sure to highlight your experience in customer support. We want to see how you've wowed customers in the past, so share specific examples of how you’ve gone above and beyond to help someone out.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clear communication, so avoid jargon and get straight to the point about your skills and experiences that relate to the role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specifics of the Patient Support Team Specialist role. Show us why you’re the perfect fit for Boots Online Doctor.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows your enthusiasm for joining our team at Boots!
How to prepare for a job interview at Boots UK
✨Know Your Stuff
Before the interview, make sure you understand Boots Online Doctor's services and how they support patients. Familiarise yourself with common customer queries and think about how you would address them. This will show your genuine interest in the role and help you stand out.
✨Show Empathy
As a Patient Support Team Specialist, empathy is key. Prepare examples from your past experiences where you've successfully handled customer concerns with care. This will demonstrate your ability to connect with patients and provide the excellent support they need.
✨Be a Problem Solver
Think of specific instances where you've tackled technical issues or improved processes in previous roles. Be ready to discuss these during the interview, as it highlights your investigative skills and your commitment to enhancing customer satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
