The hourly rate for this role is £13.12 and up to £15.10 across selected locations within London. Healthcare Clinic Assistants are the first-person patients see and speak to when they arrive for their appointment. You will deliver care and direction for every patient, responding quickly to their needs and play an integral part of the pharmacy services team. You will work in our in-store clinic.
About the role
As a Healthcare Clinic Assistant you will support the patient throughout the appointment journey, ensuring a warm welcome, collecting relevant information and observing the patient during the post appointment phase before they leave.
Responsibilities
Greet patients arriving for pre-booked appointments and explain how their appointment will work
Check, capture and verify patient data on an electronic device
Observe patients in the waiting area following their appointment and elevate any potential issues to the appropriate member of the team
Comply with governance, policies, standard operating procedures and health and safety rules
Be a supportive member of the team, working collaboratively to achieve team and organisational goals
Essential skills or experience
You will train in basic first aid skills to support with adverse reactions
Able to deal kindly and sensitively with anxious / distressed people
Communicate and listen effectively
Passion and energy to deliver excellent patient care
Able to respond to changing work force demand and service needs
Digitally savvy and comfortable embracing and navigating technology
Desirable skills or experience
Experience in a healthcare setting
Benefits
Boots Retirement Savings Plan
Discretionary annual bonus
Generous employee discounts
Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Flexible benefits scheme
Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
As the heart of everything we do at Boots, with you, we change for the better.
What's next
Where a role is advertised as full‑time, we are open to discussing part‑time and job share options during the application process.
This role requires the successful candidate to complete a after receiving an offer.
Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.
Business Area Retail Function Retail
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Healthcare Clinic Assistant in London employer: Boots UK
At Boots, we are redefining the beauty retail experience, and as a Beauty Specialist, you'll be at the forefront of this exciting journey. Our vibrant work culture fosters collaboration and shared success, with no individual commission pressure, allowing you to focus on creating genuine connections with customers. With extensive training opportunities, a generous product allowance, and a commitment to employee wellbeing, Boots is an exceptional employer dedicated to supporting your growth and helping you thrive in your career.
