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- Tasks: Be the friendly face of Boots Online Doctor, helping patients with their treatment journey.
- Company: Join Boots UK, a leading healthcare provider with a focus on inclusivity.
- Benefits: Enjoy flexible working, generous discounts, and a supportive work environment.
- Why this job: Make a real difference in patients' lives while developing your customer support skills.
- Qualifications: Experience in customer support and strong communication skills are essential.
- Other info: Hybrid working model with opportunities for career growth and personal development.
The predicted salary is between 30000 - 42000 £ per year.
You will be the face of Boots Online Doctor to our patients, supporting them before, during and after their treatment journey by answering queries and providing customer care excellence at all times. You will liaise with patients, the clinical team, and Boots pharmacies, and support other operational activities. You will thrive on delivering the highest quality support via phone, message, or webchat, and be a curious investigator who tackles technical problems while listening with empathy.
We support our customers 7 days a week. Shift patterns are rota‑based, typically 4 weekdays and 1 weekend shift (Saturday or Sunday), with shifts 8 am‑8 pm (currently 8 am‑6 pm).
What You’ll Need:
- Solid experience providing customer support or call centre experience
- Strong written and verbal communication skills
- Ability to address root causes, take corrective actions, and improve current processes
- Understanding of key drivers to increase customer satisfaction (quality and on‑time delivery)
- Capability to make clear suggestions for investigative steps to resolve issues quickly
- Strive to WOW patients and teammates by going above and beyond daily
- Minimum FTTC connection with internet speeds of 20 Mbps download and 5 Mbps upload
It would be great if you also have:
- Experience in a tech start‑up/scale‑up
Our Benefits:
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity / paternity / adoption leave pay and a gift card for expecting or adopting a child
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. As a proud equal opportunity employer, we embrace diversity and provide a positive, inclusive working environment for all.
Where a role is advertised as full‑time, we are open to discussing part‑time and job share options during the application process. If you require additional support as part of the interview process, we are happy to provide reasonable adjustments. This role requires a pre‑employment check after an offer, which may include DBS, PVG, or Access NI Check depending on your location. Boots is a Ban‑the‑Box employer and considers candidates with criminal convictions on a case‑by‑case basis.
Customer Support Team Specialist - Boots Online Doctor in London employer: Boots UK
Contact Detail:
Boots UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Team Specialist - Boots Online Doctor in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Boots and their Online Doctor service. Understanding their values and how they support customers will help you connect better during the conversation.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer support, make sure you can articulate your thoughts clearly. Try role-playing with a friend or family member to get comfortable with answering questions and resolving issues.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you tackled a tricky situation or improved a process. This will demonstrate your ability to address root causes and enhance customer satisfaction.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to keep track of your progress. Plus, you’ll find all the info you need about the role there!
We think you need these skills to ace Customer Support Team Specialist - Boots Online Doctor in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Team Specialist role. Highlight your relevant experience in customer support and any specific skills that match what we're looking for, like strong communication and problem-solving abilities.
Show Your Passion: Let your enthusiasm for helping customers shine through in your application. We want to see that you genuinely care about providing excellent support and are excited about the opportunity to work with Boots Online Doctor.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. This will help us quickly understand your qualifications and how you can contribute to our team.
Apply Through Our Website: Don't forget to submit your application through our official website! This ensures that we receive all your details correctly and gives you the best chance of being considered for the role.
How to prepare for a job interview at Boots UK
✨Know Your Customer Support Basics
Brush up on your customer support skills and experiences. Be ready to share specific examples of how you've handled difficult situations or queries in the past. This will show that you understand the role and can deliver the high-quality support Boots Online Doctor expects.
✨Show Empathy and Communication Skills
Since you'll be the face of Boots Online Doctor, practice demonstrating empathy during your interview. Use clear and concise language when discussing your experiences, and be prepared to explain how you would handle various patient scenarios with care and understanding.
✨Research Boots and Its Values
Familiarise yourself with Boots' mission and values. Understanding their commitment to inclusivity and customer satisfaction will help you align your answers with what they’re looking for. Mentioning specific initiatives or values during your interview can really make you stand out.
✨Prepare for Technical Questions
As a Customer Support Team Specialist, you might face technical issues. Be ready to discuss how you would approach problem-solving and suggest investigative steps to resolve issues quickly. Think of examples where you've successfully tackled technical challenges in the past.
