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For Companies At a Glance
- Tasks: Assist customers, manage tills, and ensure a smooth shopping experience.
- Company: Join Boots, a leading retail brand with a focus on inclusivity.
- Benefits: Competitive pay, employee discounts, flexible benefits, and award-winning training.
- Why this job: Kickstart your career in a dynamic environment while helping customers feel valued.
- Qualifications: No prior experience needed; just a passion for customer service and teamwork.
- Other info: Opportunities for part-time work and career growth within a supportive team.
The predicted salary is between 12 - 14 £ per hour.
The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.
Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.
About The Role
You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:
- Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it’s the little things that make a difference.
- Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
- Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in the stock rooms.
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of.
You will be provided with award winning training accredited by the Institute of Customer Service.
What You’ll Need To Have
These are the essential skills or experience needed to succeed in this role:
- Full training is provided for this role, and we are looking for people who excel in a varied environment, working at pace.
- Communicate and listen effectively.
- Enjoy working as part of a team, promoting a collaborative team dynamic.
- Know that the little things make the biggest difference for customer interactions.
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
Skills (Optional)
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match these additional criteria:
- Experience providing customer care and delivering great customer service, but this is not essential.
Our Benefits
- Boots Retirement Savings Plan.
- Discretionary annual bonus.
- Generous employee discounts.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards.
Why Boots?
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it’s with you, we change for the better.
What’s next?
If your application is successful, you will be invited to attend an in-store interview within the next 14 days. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Customer Advisor in London employer: Boots UK
Contact Detail:
Boots UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in London
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Boots' values and recent news. This way, you can show off your knowledge and enthusiasm for the brand, which will definitely impress the hiring team.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common customer service scenarios and how you'd handle them. This will help you feel more confident and ready to shine during the real deal.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, and showing that you care about your appearance reflects well on your commitment to the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Advisor in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Advisor role. We want to see how you can bring value to our team, so don’t be shy about showcasing your strengths!
Show Your Personality: We love a bit of personality! When writing your application, let your unique voice shine through. This is your chance to show us who you are beyond just your qualifications, so feel free to share your passion for customer service.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and your main points stand out. Remember, less is often more!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need about the role and our fantastic benefits there!
How to prepare for a job interview at Boots UK
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Advisor entails. Familiarise yourself with the key responsibilities like helping customers, promoting in-store offers, and ensuring a smooth shopping experience. This will show that you're genuinely interested and prepared.
✨Practice Your People Skills
Since this role is all about customer interaction, practice how you communicate and listen effectively. You might want to role-play common customer scenarios with a friend or family member. This will help you feel more confident when discussing how you can make a difference for customers during the interview.
✨Show Your Team Spirit
Boots values teamwork, so be ready to share examples of how you've worked collaboratively in the past. Think of times when you helped a team achieve a goal or supported a colleague. This will demonstrate that you can contribute positively to the store's dynamic.
✨Highlight Your Attention to Detail
The little things matter in customer service! Be prepared to discuss how you ensure a clean and presentable environment or how you’ve gone the extra mile for customers in previous roles. This will illustrate your commitment to providing an excellent shopping experience.
