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- Tasks: Assist customers, manage tills, and ensure a smooth shopping experience.
- Company: Join Boots, a leading retailer with a focus on inclusivity and teamwork.
- Benefits: Competitive pay, employee discounts, flexible benefits, and generous leave policies.
- Why this job: Gain valuable experience in retail while making a positive impact on customers.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Award-winning training provided, with opportunities for career growth.
The predicted salary is between 27100 - 31400 £ per year.
Overview
You will work onsite and report into the Assistant or Store Manager. Your role could be to help on the tills, advise our customers, or work in our back shop. You will also be provided with training and opportunities as described below.
Responsibilities
- Help our customers and put them at ease; listen to find out more about them, answer questions and give great advice on our products, recommending items and offering a basket as needed.
- Get to know our in-store offers and schemes and promote them.
- Help our stores run smoothly by ensuring the right products are displayed on the shop floor, providing a great service on our tills, and helping with stock in the stock rooms.
- Work with other members of the team to provide a great shopping experience and keep the store clean and presentable.
You will be provided with award winning training accredited by the Institute of Customer Service. Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain experience or you have retail experience and are seeking a new challenge.
Essential skills / Experience
- Excel in a varied environment, working at pace.
- Communicate and listen effectively.
- Enjoy working as part of a team and promote a collaborative team dynamic.
- Know that the little things make the biggest difference for customer interactions.
- Desire to be a proud brand ambassador for Boots and help customers find the best products for them.
Desirable skills or experience (not essential)
- Experience providing customer care and delivering great customer service, though this is not essential.
- Flexibility to work a variety of shift patterns throughout the week.
Need to know / Additional details
The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. The hourly rate will increase after 6 months in role.
Benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards.
Why Boots? At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it’s with you, we change for the better.
Customer Advisor in Leek employer: Boots UK
Contact Detail:
Boots UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Leek
✨Tip Number 1
Get to know the company inside out! Research Boots, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different customer scenarios. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional. It shows that you care about the role and are ready to represent the Boots brand.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it super easy for us to connect.
We think you need these skills to ace Customer Advisor in Leek
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any experience you have in customer service. We want to see how you’ve helped customers in the past and how you can bring that same energy to our team!
Be Yourself: We love authenticity! Don’t be afraid to let your personality shine through in your application. Share your passion for helping others and why you want to be a part of the Boots family.
Tailor Your Application: Take a moment to read through the job description and align your skills with what we’re looking for. Mention specific responsibilities and how you can contribute to making our store a great place for customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Boots UK
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered by Boots. Being able to discuss specific items and promotions will show your enthusiasm and readiness to help customers.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Make sure to ask clarifying questions and respond thoughtfully to their queries. This will highlight your ability to connect with customers and understand their needs.
✨Show Team Spirit
Emphasise your experience working in teams. Share examples of how you’ve collaborated with others to achieve a common goal. This will resonate well, as teamwork is crucial in providing a great shopping experience at Boots.
✨Highlight Customer Care
Even if you don’t have extensive customer service experience, share any relevant experiences where you’ve helped others or provided support. Show that you understand the importance of making customers feel valued and comfortable.