At a Glance
- Tasks: Help customers with product advice and ensure a smooth shopping experience.
- Company: Join Boots, a leading retail brand known for its inclusive culture.
- Benefits: Competitive pay, generous discounts, flexible benefits, and wellness support.
- Other info: Award-winning training provided and opportunities for career growth.
- Why this job: Gain valuable experience in retail while making a difference for customers.
- Qualifications: No prior experience needed; just a passion for helping others.
The predicted salary is between 27000 - 31000 £ per year.
The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. The hourly rate will increase after 6 months in role. You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop.
Responsibilities
- Help our customers and put them at ease; whether that's listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn't considered or simply offering a basket - it's the little things that make a difference.
- Get to know our in-store offers and schemes and promote them – the more info we can give our customers the better.
- Help our stores run smoothly – this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in the stock rooms.
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of.
You will be provided with award winning training accredited by the Institute of Customer Service. Joining us as a Customer Advisor is a great opportunity, whether it's your first job and you're looking to gain some valuable experience, or you have experience with retail and you're looking for a new challenge, this could be the start of a new career with us.
Qualifications
- Full training is provided for this role, and we are looking for people who:
- Excel in a varied environment, working at pace.
- Communicate and listen effectively.
- Enjoy working as part of a team, promoting a collaborative team dynamic.
- Know that the little things make the biggest difference for customer interactions.
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
Desirable Skills and Experience
- Experience providing customer care and delivering great customer service, but this is not essential.
Benefits
- Boots Retirement Savings Plan.
- Discretionary annual bonus.
- Generous employee discounts.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
Equal Employment Opportunity Statement
We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
In-Store Customer Advisor: Expert Help & Product Guidance employer: Boots UK
Boots is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. With award-winning training accredited by the Institute of Customer Service, team members can thrive in a dynamic retail environment while enjoying generous benefits such as employee discounts, a retirement savings plan, and flexible working options. Located in London, this role not only provides competitive pay but also the opportunity to make a meaningful impact on customer experiences every day.
StudySmarter Expert Advice🤫
We think this is how you could land In-Store Customer Advisor: Expert Help & Product Guidance
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Boots' latest offers and products. This way, you can show off your knowledge and impress them with how well you understand their brand.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help a customer. Role-play with a friend or family member to get comfortable with answering questions and providing advice.
✨Tip Number 3
Be ready to showcase your teamwork skills! During the interview, share examples of how you've worked well in a team before. Boots values collaboration, so let them know you're all about that team spirit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Boots family. Good luck!
We think you need these skills to ace In-Store Customer Advisor: Expert Help & Product Guidance
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your interests and why you’re excited about the role – it helps us get to know you better.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your relevant experience and skills that match what we’re looking for in an In-Store Customer Advisor. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to understand your experiences and how they relate to the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at Boots UK
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered by the company. Being able to discuss specific items and their benefits will show your enthusiasm and readiness to help customers.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Nod, ask clarifying questions, and summarise what they say to show you’re genuinely interested in understanding their needs.
✨Showcase Team Spirit
Since teamwork is key in this role, be prepared to share examples of how you've successfully worked in a team before. Highlight your ability to collaborate and support others to create a positive shopping experience.
✨Emphasise Customer Care
Prepare to discuss your approach to customer service. Share stories that illustrate how you’ve gone the extra mile for customers, as this aligns perfectly with the company's focus on making little things count in customer interactions.
