Store Manager in Hounslow

Contract: Permanent

Shift pattern: Weekend and Weekday working – 37.5 Hour Contract

We're seeking experienced, people-focused, commercially minded Store Managers to join our 12-week Programme in Northwest London. This opportunity is aimed specifically at experienced Store Managers looking to move to Boots. You’ll gain hands‑on experience across multiple locations, building the confidence and resilience to lead in busy, high‑performing stores. Flexibility to travel across London during the training programme is essential.

Job Description

Are you an experienced Retail Manager looking for your next challenge? At Boots, we’re looking for experienced Store Managers who know how to lead from the front, drive performance, and get the best from their teams. Our 12-week Programme is designed to help you get to know our business and step confidently into your next role with us, preparing you to take ownership of your own store. This isn’t about stepping up for the first time. It’s for leaders who are already doing the job — managing performance, setting clear expectations, and keeping standards high — and now want to do it somewhere new. During the programme, you’ll spend time across different London stores, getting hands‑on experience and building a strong understanding of the Boots way. You’ll need to be flexible to travel during this time. Once you’ve completed the programme, you’ll move into a Store Manager role in Northwest London. You’ll report to an Area Manager and take full ownership of your store — from performance and standards through to creating a team environment where people know what’s expected and are supported to deliver. The stores you’ll go on to lead need strong, steady leadership. You’ll be someone who is comfortable having honest conversations, setting clear expectations, and bringing consistency and focus every day. This role suits Store Managers who are resilient, clear in how they lead, and comfortable being hands‑on with their teams. If you take pride in improving performance, building accountability, and making a visible difference in store, you’re in a great position to be brilliant with Boots.

Key Responsibilities

• Lead and inspire your team to deliver exceptional service and drive store performance
• Build a team where expectations are clear, people work together, and take responsibility for results
• Own sales and operational performance, keeping the customer always at the heart
• Champion the Boots brand and make your store stand out
• Get to know your people – what motivates them, and what needs to change
• Manage performance and address issues early and directly
• Coach your team and create a culture where everyone can thrive
• Be bold and try new things, and look for ways to improve every day

What You’ll Need To Have (our Must-haves)

• Experience as a Store Manager in a busy retail environment
• Strong commercial awareness with experience implementing strategy in-store
• Great customer service skills and a love for delivering care
• A track record of managing and improving the performance of a team
• A calm, flexible approach with the confidence to adapt at pace
• A clear, consistent leadership style which builds accountability and a strong team culture
• Resilience and determination — you stay focused even when things are tough
• A genuine interest in Pharmacy
• Passion for learning and a drive to support others to grow

It would be great if you also have

• Experience in pharmacy, healthcare retail, or a regulated environment
• Confidence using new technology and digital tools

Where your brilliance can take you

At Boots, your career can be as ambitious as you are. As Store Manager, you’ll be perfectly placed to build your leadership capability and take the next step. Whether that’s leading a larger, more complex store, becoming Deputy General Manager of one of our flagships or ultimately progressing into senior leadership roles such as General Manager or Area Manager, there’s plenty of room to grow at Boots. We have field‑based roles that influence operations, resourcing, clinical governance and colleague development across multiple stores, as well as opportunities beyond stores. If you’re looking to move into our Nottingham Support Office, we have a variety of positions across areas such as Commercial, HR, Marketing, Buying, Strategy, Finance and Supply Chain. Whatever path you choose, we’ll give you the tools, training, and support to be brilliant with Boots and build a rewarding career you can be proud of.

Rewards designed for you

• Boots Retirement Savings Plan
• Generous employee discount across Boots and partner brands for you and a family member
• Discretionary annual bonus
• Enhanced maternity/paternity/adoption leave pay, and a gift card for those expecting or adopting
• Flexible benefits scheme; holiday buying, gym discounts, life assurance and more
• 24/7 counselling and wellbeing support through TELUS Health, our Employee Assistance Programme

There’s lots more in our benefits and discounts, MyBoosts – there to give you that little lift in your everyday.

A Bit About Us

At Boots, we’re proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported, and free to be themselves. We believe that when our people feel valued and included, they thrive, so we’re committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.

What’s next?

If you apply, one of our team will review your application and may be in touch by phone to further discuss your application. Where a role is advertised as full-time, we are open to discussing part‑time and job‑share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best. We hope to hear you soon. Be brilliant with Boots.