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- Tasks: Assist customers, manage tills, and ensure a smooth store experience.
- Company: Join Boots, a leading retail brand with a focus on inclusivity.
- Benefits: Competitive pay, employee discounts, flexible benefits, and award-winning training.
- Why this job: Kickstart your career in a supportive environment while helping customers find what they need.
- Qualifications: No prior experience needed; just a passion for customer service and teamwork.
- Other info: Flexible hours available, with opportunities for part-time or job share.
The predicted salary is between 12 - 14 £ per hour.
The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.
Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.
About The RoleYou will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:
- Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it’s the little things that make a difference.
- Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
- Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in the stock rooms.
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of.
You will be provided with award winning training accredited by the Institute of Customer Service.
What You’ll Need To HaveFull training is provided for this role, and we are looking for people who:
- Excel in a varied environment, working at pace.
- Communicate and listen effectively.
- Enjoy working as part of a team, promoting a collaborative team dynamic.
- Know that the little things make the biggest difference for customer interactions.
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match these additional criteria:
- Experience providing customer care and delivering great customer service, but this is not essential.
- Boots Retirement Savings Plan.
- Discretionary annual bonus.
- Generous employee discounts.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it’s with you, we change for the better.
If your application is successful, you will be invited to attend an in-store interview within the next 14 days. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards.
Customer Advisor in Herne Bay employer: Boots UK
Contact Detail:
Boots UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Herne Bay
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Boots. Understand their values, products, and customer service approach. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for customer service roles and rehearse your answers. Focus on your ability to communicate effectively and how you can make a difference for customers. We want to see your personality shine through!
✨Tip Number 3
Show off your teamwork skills! During the interview, share examples of how you've worked well in a team before. Boots values collaboration, so highlight any experiences where you’ve contributed to a positive team dynamic or helped solve a problem together.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. This shows your enthusiasm for the role and helps you figure out if Boots is the right fit for you. Plus, it’s a great way to engage with your interviewers!
We think you need these skills to ace Customer Advisor in Herne Bay
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention any customer service experience you have, even if it’s not from a retail background, as we value all types of customer interactions.
Show Your Team Spirit: Since teamwork is key in our stores, share examples of how you’ve worked well with others in the past. Whether it’s in school projects or previous jobs, we love to see that collaborative spirit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly, and you’ll find all the info you need about the role and our fantastic benefits there.
How to prepare for a job interview at Boots UK
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered by the company. Being able to discuss specific items and promotions will show your enthusiasm and readiness to help customers.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Nod, ask clarifying questions, and summarise their points to show you understand. This is crucial for a Customer Advisor role where communication is key.
✨Showcase Team Spirit
Be prepared to talk about your experiences working in teams. Share examples of how you’ve collaborated with others to achieve a common goal, as this aligns with the collaborative environment they value.
✨Emphasise Customer Care
Think of specific instances where you provided excellent customer service or went the extra mile for someone. Sharing these stories will highlight your commitment to making a difference in customer interactions, which is essential for this role.
